Help Desk Representative

7 days ago


Madison, Wisconsin, United States TEKsystems Full time
Job Overview

The Help Desk Representative role is a great opportunity to work with a variety of members, assisting them with questions and issues related to billing, plan explanations, and online portal usage.

This is a remote position that requires occasional in-office appearances, typically once a month. The ideal candidate will be able to work effectively from home and have a strong commitment to providing excellent customer service.

Key Responsibilities:

  • Provide timely and effective support to members via phone calls
  • Research answers to questions as needed and document all issues and resolutions within software
  • Work in a fast-paced environment, handling 30-40 calls per day

Work Schedule:

This position will train on first shift for 6 weeks before transitioning to a pre-determined shift. Shifts offered are between 8am and 8pm, Monday through Friday.

Salary Information:

We offer a competitive salary of $42,000 - $55,000 per year, based on experience. This figure takes into account the cost of living in Madison or Onalaska, WI, and ensures our team members are well-compensated for their hard work.

Benefits:

  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement plan with company match
  • Generous paid time off policy

About Us:

At TEKsystems, we value our employees and strive to create a positive work environment that fosters growth and development. If you're looking for a challenging and rewarding role that offers opportunities for advancement, we encourage you to apply today



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