Fitness Center Customer Service Representative

5 days ago


Madison, Wisconsin, United States Planet Fitness Madison II Full time

We are currently looking for a high energy individual with a passion for helping others and a drive to succeed. The estimated annual salary is $35,000-$45,000.

Job Description

The Overnight Closer (Customer Service Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. This includes greeting members, prospective members and guests, providing exceptional customer service, handling front desk related activities, and responding to member questions and concerns in a timely and professional manner.

Key Responsibilities:
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including answering phones, checking members into the system, new member sign-up, taking prospective members on tours, facilitating needed updates to member's accounts, and responding to member questions and concerns.
  • Close shift for that business day and create a bank deposit for next day.
Requirements:
  • Candidate should have a customer service background and basic computer proficiency.
  • Able to work 3rd shift (overnights), must be able to occasionally lift up to 50 lbs, and will occasionally encounter toxic chemicals during shift.
  • High School diploma/GED equivalent required, must be 18 years of age or older.


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