Technical Support Specialist

2 weeks ago


Lansing, Michigan, United States InsideHigherEd Full time
Position Title: Technical Support Specialist
Employment Type: Support Staff
Pay Scale: Grade 13
Department: Information Technology Services
Salary: Competitive Salary Based on Experience
Location: Remote-Friendly
Categories: Information Technology, Administrative Professionals, Full-Time, Union

Position Overview:

The Technical Support Specialist will join a proactive team dedicated to delivering exceptional IT services and assistance to the academic community. This role involves engaging with a variety of technologies that enhance educational experiences, research initiatives, and operational efficiency while collaborating closely with faculty, staff, and students. Ideal candidates will possess strong teamwork abilities, excellent communication skills, and a collaborative spirit to work alongside fellow IT professionals.


Key Responsibilities:
  • Provide technical support for desktop and laptop systems across various operating systems including Windows, Mac OS, and Linux.
  • Assist with the maintenance and troubleshooting of printers, multi-function devices, and tablets.
  • Facilitate the setup of new technology devices and the decommissioning of outdated equipment.
  • Offer support for diverse software applications and web-based tools.
  • Manage software licenses for the department, including user administration and installation processes.
  • Oversee IT inventory management encompassing both hardware and software assets.
  • Administer Linux and Windows servers, perform updates, manage file permissions, and maintain Active Directory groups.
  • Conduct troubleshooting for Ethernet and WiFi networks and configure basic network settings on various devices.
  • Support and maintain audiovisual equipment in classrooms and conference settings.
  • Assist users with virtual conferencing tools such as Zoom and Microsoft Teams.
  • Provide website support and maintenance as needed.

About the Organization:

The organization is a prominent educational institution committed to fostering a diverse and inclusive environment. It encompasses a vibrant community of faculty, staff, and students dedicated to advancing education, research, and community engagement.


Qualifications:

Applicants should possess knowledge equivalent to that obtained through a four-year degree program, along with three to five years of relevant experience in an IT-related field, or an equivalent combination of education and experience.


Preferred Skills:

Familiarity with various IT systems (Windows, Linux, Mac, etc.), foundational hardware knowledge, critical thinking, problem-solving abilities, and interpersonal skills for effective user support. Advanced knowledge of IT systems, time management skills, and networking expertise are also desirable.


Equal Opportunity Statement:

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.


Application Materials:

Interested candidates should submit a resume and cover letter, along with three professional references who can speak to their work experience.


Work Hours:

Standard working hours apply.


Physical Demands:

This role may require lifting and carrying items weighing up to 25 pounds and maneuvering a cart with loads up to 150 pounds.


Remote Work Policy:

The organization supports a flexible work environment, allowing for remote work arrangements as mutually agreed upon.



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