Technical Support Specialist

2 weeks ago


Lansing, Michigan, United States Michigan State University Full time

Position Title

Technical Support Specialist

Overview

The Technical Support Specialist will join a vibrant team dedicated to delivering outstanding IT assistance and solutions within the College of Natural Science (NatSci). This role encompasses engagement with a diverse array of technologies that facilitate education, research, and operational efficiency, while collaborating closely with faculty, staff, and students. Candidates should demonstrate the ability to thrive in a team-oriented environment with a varied user demographic, possess strong communication abilities, and be willing to learn from and partner with fellow IT experts to achieve objectives.

Qualifications and Experience

Education level comparable to a four-year college degree; three to five years of relevant experience in an IT-related field pertinent to the responsibilities of this role; or an equivalent mix of education and experience.

Preferred Skills

Proficient understanding of various IT systems (Windows, Linux, Mac, etc.); foundational knowledge of IT hardware; analytical thinking capabilities; problem-solving aptitude; interpersonal skills for engaging with end users; advanced comprehension of IT systems (Windows, Linux, Mac, etc.); effective time management; extensive hardware expertise; advanced networking skills; basic familiarity with the scientific activities of the PRL/PLB departments.

Diversity and Inclusion Statement

All qualified candidates will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability, or protected veteran status.

Application Requirements

Resume and cover letter.

Additional Instructions

Three professional references who can speak to your work experience.

Work Schedule

STANDARD 8-5

Physical Demands Summary

This position may require lifting and transporting items weighing approximately 25 pounds, as well as maneuvering a cart with a load of around 150 pounds.

Remote Work Policy

Michigan State University aims to provide a flexible work atmosphere, and this position is classified as remote-friendly. This designation indicates that some or all responsibilities can be performed remotely as mutually agreed upon.



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