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Accounting Systems Customer Support Specialist

2 months ago

Lansing, Michigan, United States Baker Tilly Advisory Group, LP Full time

About Baker Tilly Advisory Group, LP

Baker Tilly Advisory Group, LP is a leading advisory, tax, and assurance firm that provides clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers. Our firm is committed to delivering exceptional service and expertise to our clients, and we are seeking a highly skilled and motivated individual to join our team as an Accounting Systems Customer Support Specialist.

Responsibilities

  • Work directly with project customers to provide support for end users and collaborate with internal consultants and external vendors to resolve issues.
  • Diagnose, troubleshoot, provision, and escalate issues for resolution in the Sage Intacct environment.
  • Review, assign, and take ownership of customer support tickets daily, responding promptly to customers once reviewed.
  • Determine a course of action upon review of case tickets and test possible solutions in demonstration environments.
  • Add internal comments to variations of potential solutions and contact customers with possible solutions.
  • Escalate issues without immediate resolution and work with internal teams to resolve complex issues.

What You Will Do

  • Be a trusted member of the engagement team and responsible for delivering exceptional customer support.
  • Develop and maintain strong relationships with customers, internal consultants, and external vendors.
  • Stay up-to-date with the latest developments in accounting systems and Sage Intacct technology.
  • Collaborate with internal teams to resolve complex issues and improve processes.

What We Offer

  • A dynamic and supportive work environment with opportunities for growth and development.
  • A competitive salary and benefits package.
  • The chance to work with a leading advisory, tax, and assurance firm and contribute to the success of our clients.