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Injury Claims Examiner
2 months ago
We are seeking a highly skilled and experienced Injury Claims Examiner to join our team at USAA. As a dedicated professional, you will play a critical role in adjusting complex bodily injury claims and UIM claims, ensuring that our members receive the best possible service.
Key Responsibilities:
- Adjust complex bodily injury claims with significant demonstrable injuries (e.g. traumatic brain injury, disfigurement, fatality) and UIM claims, as well as all auto physical damage associated with those claims.
- Investigate loss details, determine legal liability, evaluate, negotiate, and arrive at claim settlement within appropriate authority guidelines.
- Clearly document thought process, investigation, evaluation, negotiation, and settlement decisions.
- Prioritize and manage assigned claims workload to keep members and other involved parties informed, provide timely claims status updates.
- Collaborate and support team members to resolve issues and identify appropriate matters for escalation.
- Partner and/or direct vendors and internal business partners to facilitate timely claims resolution.
- Serve as a resource for less experienced team members on complex claims.
- Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Requirements:
- High School Diploma or General Equivalency Diploma
- 4+ years of casualty adjusting experience
- Expert knowledge and understanding of the auto claims contract as well as application of case law and state laws and regulations
- Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts
Preferred Qualifications:
- At least 4 years of experience handling UM/UIM injury claims
- 3+ years of catastrophic injury experience
- Injury Experience in various states
- College Degree (Bachelor's or higher)
- Insurance Designation
What We Offer:
Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $81,770 - $156,290.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs.
