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Software Support Specialist
2 months ago
We are seeking a highly skilled Software Support Specialist to join our team at IMS Nanofabrication in Hillsboro, OR.
About the RoleAs a Software Support Specialist, you will play a crucial role in providing first-line software service support for our Multi-beam Mask Writer in High-Tech Fabs on customer sites. Your responsibilities will include:
- Providing technical support to customers and internal teams, troubleshooting and resolving software-related issues.
- Debugging and analysis to gain a deeper understanding of our multi-beam mask writer hardware and software architecture.
- Maintaining diverse Linux-based operating systems and mentoring team members on best practices.
- Documenting issues and solutions to ensure knowledge sharing and process improvement.
- Performing software and configuration upgrades to ensure system stability and performance.
- Supporting first-level troubleshooting and solution finding for system problems.
- Writing reports of tasks and activities using ticket tracking systems (Jira).
- Contributing to project ownership and working on standalone projects to drive business growth.
- Supporting the development of standard operating procedures and implementing automation of tasks and procedures.
We are looking for a highly motivated and detail-oriented individual with a strong background in computer science or a related field. Your qualifications should include:
- BS or MS in computer science or a related field with applicable experience and PLC technical certification.
- Experience and knowledge in Linux-based operating systems and network technology.
- Good understanding of network technology and willingness to work in a clean room environment.
- Very good spoken and written English and analytical thinking skills.
- Able to work in stressful situations and resilient with excellent communication and teamwork skills.
- Flexibility and willingness to travel 30% per year and a hands-on mentality with customer-oriented thinking.
- Proactive mindset and ability to work independently with Git experience and Python or other programming languages and database experience.
IMS Nanofabrication is a leading high-tech company with headquarters in Austria and international subsidiaries. We offer:
- Excellent professional and personal development opportunities in an international company.
- Collegial and motivated team with short communication channels.
- Top-equipped workplace with modern office, laptop, and height-adjustable desk.
- Competitive salary and a robust benefits package.
We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status.
