Customer Service Representative
4 weeks ago
As a Customer Service Representative at Ingka External, you will be responsible for creating a positive customer experience by ensuring accurate transactions and/or orders. You will record information accurately so the resulting analysis can be used to make improvements to customers' future shopping experience.
Key Responsibilities
- Meets customers' needs, solves problems independently, and recognizes when to escalate to a manager.
- Builds loyalty by ensuring a positive customer journey during the IKEA shopping experience.
- Provides customers with a simple and efficient handout experience when scheduled in Full Serve Hand Out (FSHO). Offers and sells services to customers during the handover process when needed.
- Provides the customer with a simple and smooth returns and exchange experience, while collecting high quality data for follow-up when scheduled in returns.
Benefits
- Medical and Rx plans (must work min. 20 hrs/wk)
- WiselyPay - get earned wages up to two days early
- Paid parental leave (up to 16 weeks)
- KinderCare tuition discount
- Retirement and bonus plans
- Co-worker discount, meal deal, and referral bonus
- Pet insurance program
- Education assistance and learning programs
- Safety shoe reimbursement
- 24/7 telehealth visits
- Dental and vision plans
- Generous paid time off, holiday and sick time
Requirements
- 1 year sales or customer service experience preferred
- High School Diploma or equivalent
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