Durable Medical Equipment Field Service Representative

5 days ago


Palo Alto, California, United States DJO Global Full time
Job Title: Field Service Representative

Job Summary:
Enovis is seeking a highly skilled and dedicated Field Service Representative to join our team. As a Field Service Representative, you will play a critical role in providing exceptional customer service to patients, physicians, and other clinical staff. You will be responsible for the application, education, and appropriate use/care of orthopedic soft goods, functional bracing, and bone growth stimulators, and all other Enovis products prescribed by HCPs.

Key Responsibilities:
Provides routine customer service to patients, physicians, physician assistants, and other clinical staff.
Performs inventory management and participates in required audits.
Verifies patient benefits using automation tools, including pre-authorization and/or upfront collection of patient responsibility.
Serves as a liaison between the customer, Enovis, and the Sales Team.
Adheres to all Enovis Compliance and Ethics Programs, OIG, government healthcare regulations, regulatory policies and procedures set forth by clinic/hospital, and HIPAA in accordance with government agency requirements.

Requirements:
A passion for providing excellent care to HCPs and patients, along with a strong desire to be part of a team dedicated to achieving extraordinary patient results.
Minimum of 2 years' experience with direct patient care, preferably in an orthopedic, physical therapy or athletic training environment, or related experience, required.
Bachelor's Degree in a related field.
Must satisfy third-party credentialing/screening requirements to gain access to hospital accounts.
Must possess a valid Driver's License and current automobile insurance.

Work Environment:
Provides patient care in physician's offices, hospitals, patient homes, and/or clinics, etc.
This job involves potential exposure to airborne and bloodborne pathogens.
Physical Demands: Must frequently lift and/or move up to 20 pounds.
Travel Requirements: Requires travel up to 50% of the time, but overnight travel is not required. Required to visit various locations using own transportation.

About Enovis:
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement, global talent and innovation, the Company's extensive range of products, services and integrated technologies fuels active lifestyles in orthopedics and beyond.

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