Senior Investigations Analyst

2 weeks ago

Dallas, Texas, United States Amtrak Full time

Your journey to success starts here

As we advance America's workforce into the future, Amtrak plays a vital role in connecting businesses and communities nationwide. With a team of over 20,000 diverse and dynamic professionals across various career fields, we prioritize the safety of our passengers, employees, and the public. The success of our operations is a direct result of our dedicated workforce.

Are you prepared to be part of our mission?

Our core values of 'Integrity, Collaboration, and Customer Commitment' guide us in everything we do. Our essential capabilities—'Trust Building, Accountability, Effective Communication, Customer Orientation, and Proactive Safety & Security'—are fundamental for every employee to create a meaningful impact at Amtrak. By embodying our values and embracing diverse perspectives, we will honor our legacy and shape the future of Amtrak.

This position offers a hybrid work arrangement, allowing flexibility from various Amtrak office locations.

ROLE OVERVIEW:

The Senior Investigations Analyst is responsible for examining and resolving workplace conflicts, including allegations of discrimination and harassment, as well as customer-related discrimination complaints. Key responsibilities include providing training and guidance to management and employees regarding Amtrak's Anti-Discrimination and Anti-Harassment Policies, while also supporting Human Resources initiatives.

KEY RESPONSIBILITIES:

  • Conducts thorough investigations into complex internal disputes, including discrimination and harassment claims, employing best practice investigatory techniques.
  • Develops comprehensive investigative strategies, gathers and evaluates witness testimonies and documentation, and assesses credibility. Produces detailed investigative reports and recommendations for corrective measures.
  • Advises and supports management and internal stakeholders on Equal Employment Opportunity (EEO) matters.
  • Provides education to managers and employees through individual consultations and formal training sessions focused on preventing workplace harassment.
  • Fosters professional relationships within the organization to advance HR compliance initiatives and policies.
  • Keeps meticulous records of all investigations conducted.

MINIMUM REQUIREMENTS:

  • Bachelor's degree in Human Resources or a related field, or a combination of education, training, and relevant experience.
  • A minimum of 3 years of pertinent experience in EEO, Law, Employee Relations, or Human Resources.
  • Proven ability to work autonomously and ensure timely completion of investigations.
  • Capacity to manage multiple tasks in a fast-paced environment and adapt to shifting priorities.
  • Willingness to travel as needed.
  • Exceptional written and verbal communication skills.
  • Ability to handle sensitive and confidential information with discretion.
  • Strong customer service orientation and interpersonal skills.
  • Proficient in analyzing situations and taking appropriate actions for resolution.
  • Sound judgment, decision-making, and problem-solving abilities.
  • Advanced computer skills, including proficiency in Excel and PowerPoint.

PREFERRED QUALIFICATIONS:

  • 5+ years of relevant experience in EEO, Law, Employee Relations, or Human Resources.
  • S/PHR and/or SHRM S/CP Certification.
  • Experience in a unionized work environment.

WORK ENVIRONMENT:

  • Up to 25% travel, including occasional overnight trips. May involve visits to industrial and mechanical sites.
  • Significant use of computers.
  • Fast-paced and time-sensitive work environment.
  • Hybrid monthly work schedule.

COMMUNICATION AND INTERPERSONAL SKILLS:

Must possess excellent oral and written communication abilities.

Amtrak offers a competitive salary range based on various factors, including education, experience, certifications, and internal equity. Additional incentive programs may be available based on individual and company performance. Our comprehensive benefits package includes health, dental, and vision plans; wellness programs; 401K retirement plan with employer match; life insurance; paid time off; and more.

Amtrak is an Equal Opportunity Employer and values diversity in the workplace. We encourage all qualified candidates to apply, regardless of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law.

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