Guest Service Ambassador

21 hours ago

Half Moon Bay, California, United States Pacifica Hotels Full time

Job Summary

Pacifica Hotels is seeking a highly skilled and customer-focused Guest Service Representative to join our team at Half Moon Bay Lodge. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Adhere to Pacifica's Pure Stay guidelines to ensure the health, safety, and comfort of our team members and guests.
  • Maintain a friendly, cheerful, and courteous demeanor at all times, while providing personalized service to hotel guests.
  • Communicate effectively with guests and fellow team members.
  • Greet arriving guests and complete established check-in procedures on a daily basis to ensure guests are fully satisfied.
  • Facilitate guest departures on a daily basis by following established procedures to close guest accounts and determine future room availability.
  • Regularly calculate and/or post monies, receipts, guest accounts, and other forms of credit using proper cash handling methods and established procedures to present the guest with accurate hotel charges upon check-out.
  • Courteously answer inquiries and accept reservations, both in person and over the phone, by utilizing Company's reservation guidelines.
  • Maintain good guest relations by keeping abreast of all in-house and area functions to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
  • Operate the PBX equipment by accepting incoming calls and assisting outgoing calls, setting wake-up calls, and communicating to guests to ensure timely and efficient service.
  • Control cash and credit transactions at the front desk and maintain complete responsibility for personal bank as specified by hotel policy.
  • Process all guest mail, messages, and faxes by receiving, sorting, notifying, and distributing to mailboxes and to guests to ensure the information is received by guests in a timely manner.
  • Contribute to and maintain established information and communication sources such as department and front desk logbooks to enhance department communications and operations.
  • Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
  • Perform other duties as assigned, requested, or deemed necessary by management.

Requirements

  • High School or better.
  • At least 1-3 years of experience in a like or similar role within hotel operations demonstrating progressive career path responsibilities.

Preferred Qualifications

  • Proficiency in MS Office Suite.
  • Experience with hotel operations software and sales programs.
  • Ability to adapt and demonstrate flexibility.
  • Leads by example and with integrity.
  • Excellent communicator and team motivator.

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