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Guest Services Coordinator
2 months ago
Position Overview:
As a vital member of our hospitality team, you will be responsible for providing exceptional service to our guests. Your primary duties will include greeting and escorting guests to their accommodations, assisting with luggage, and ensuring a seamless arrival and departure experience.
Key Responsibilities:
1. Welcome guests with a warm and friendly demeanor, providing information about hotel amenities and local attractions.
2. Assist guests with luggage handling, including transport to and from guest rooms and designated areas.
3. Facilitate transportation arrangements, ensuring guests have access to taxis, shuttles, or other services as needed.
4. Maintain a clean and professional appearance, adhering to company standards at all times.
5. Communicate effectively with guests and team members, fostering positive relationships and addressing any service needs.
6. Uphold safety and security protocols, reporting any concerns to management promptly.
Qualifications:
- High school diploma or equivalent preferred.
- Previous experience in a customer service role is advantageous but not required.
- Ability to lift and carry items weighing up to 50 pounds and assist with heavier loads as necessary.
Compensation and Benefits:
We offer a competitive pay range along with comprehensive benefits, including health care options, retirement plans, and paid time off. Our commitment to diversity and inclusion ensures a welcoming environment for all employees.
Company Culture:
At Marriott International, we pride ourselves on delivering outstanding service and creating memorable experiences for our guests. Join us in upholding our Gold Standards, which guide our commitment to excellence in hospitality.
