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Senior Program Manager

2 months ago

Columbia, South Carolina, United States Splunk Inc Full time

About the Role:

Splunk Inc. is seeking a highly skilled Senior Program Manager to lead our biggest strategic initiatives and amplify the value of the Product Experience (PX) and Research & Insights. As a key member of our team, you will own and drive the programmatic and operational strategies to align our Products and Technology organizations on the core needs of our customers.

Key Responsibilities:

  • Oversee operational strategy and program management for Jobs-To-Be-Done (JTBD) research, education, and training programs, implementation, adoption, reporting, and definitions of success ensuring successful delivery.
  • Partner closely across Product Experience research teams to create a scalable and sustainable JTBD framework, integrate research outputs into a unified framework, and repeatable artifacts.
  • Lead operational strategy and program management for Product Experience Data strategy, including consistent and standardized UX metrics and telemetry reporting.
  • Collaborate closely with quantitative research leaders to develop measurement programs, scorecards, and reports ensuring successful delivery.
  • Oversee the development and design of a unified Research & Insights portfolio, impact tracking to enhance visibility and decision-making in Research & Insights, and reporting artifacts.
  • Partner with PX Operations, Design Operations, Product Strategy and Operations teams, Technical Program Management teams, Product Management leadership, Learning and development teams, and external vendors.
  • Prepare audience-targeted communications and updates that convey and amplify the value of qualitative and quantitative research.
  • Provide insight into the alignment and effectiveness of the Research & Insights operating model and processes, identifying risks and opportunities to leadership and key stakeholders.
  • Lead change management initiatives related to process changes, organizational structure, or strategic shifts.
  • Drive continuous improvements in operational capabilities and processes to optimize efficiency.

Requirements:

  • 5+ years of experience in research operations, program management, business operations, administration, technical advisory, or leadership roles in Products & Technology organizations.
  • 3+ years of experience working directly with UX Research teams amplifying the value of research to the organization.
  • Excellent stakeholder management skills, ability to cultivate and maintain solid relationships with technical, operational, and go-to-market leadership.
  • Proficient in TablePlus, MySQL, Looker, and Tableau.
  • Proven track record of collaboration and confidentiality on sensitive business, organization, and people topics.
  • Proven track record of creating new operations programs and optimizing existing programs to increase productivity.
  • High attention to detail with strong analytical skills.
  • Ability to communicate clearly to both technical and non-technical audiences.
  • Demonstrated ability to lead complex strategic and operational cross-functional initiatives.
  • High comfort in working under pressure, time-sensitive, and rapidly evolving environments.
  • Ability to work across multiple functions spanning various levels of the organization.
  • Excellent judgment, critical thinking, and problem-solving skills.
  • Proactive in nature with the ability to anticipate the needs of the business.

What We Offer:

Splunk Inc. offers a competitive benefits package, including medical, dental, vision, a 401(k) plan and match, paid time off, and much more. Learn more about our comprehensive benefits and wellbeing offering.