Parts Advisor Counter Specialist

5 days ago


Alpharetta, United States RBM of Alpharetta Full time
Job Summary

We are seeking a highly skilled and experienced Parts Advisor Counter Specialist to join our team at RBM of Alpharetta. As a key member of our parts department, you will be responsible for providing exceptional customer service, ensuring accurate and efficient parts ordering and delivery, and maintaining a high level of product knowledge.

Key Responsibilities
  • Customer Service: Assist customers in selecting required parts in a friendly, professional, and efficient manner.
  • Parts Ordering and Delivery: Pull and fill orders from stock, notify parts manager of out-of-stock parts, and locate out-of-stock parts from outside sources.
  • Inventory Management: Replenish assigned inventory daily and ensure all internal requests for parts are billed on service repair orders.
  • Payment and Billing: Receive payment from retail customers or obtain credit authorization and issue and track requested shop tools to technicians.
  • Communication: Proactively communicate potential issues with customers, management, and other departments to provide the best possible customer experience.
Requirements and Qualifications
  • Education: High school diploma or equivalent and authorized to work in the USA for any employer.
  • Experience: Previous experience working in a similar role required.
  • Skills: Basic communication and problem-solving skills, basic mathematical skills using American units of measure, and physical abilities to remain stationary for long periods, operate office equipment, and repetitive motion.
About RBM of Alpharetta

RBM of Alpharetta is a family-owned and operated Mercedes-Benz dealership that has been serving the Alpharetta community since 2007. We are committed to providing a high-quality work environment where productivity, creativity, and personal growth can flourish. Our team is dedicated to attracting and retaining the most talented individuals in the industry by offering competitive benefits, opportunities for career advancement, and a positive work-life balance.



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