Automotive Parts Specialist

2 weeks ago

Alpharetta, United States RBM of Alpharetta Full time
RBM of Alpharetta Mercedes-Benz

Parts Advisor Position Overview

We Provide Exceptional Benefits
  • Competitive hourly wage along with a monthly performance bonus based on experience and certifications
    • Paid holidays, sick leave, and vacation time
    • Comprehensive training and certification programs
  • Attractive insurance and retirement plans available
    • Medical and dental insurance options
    • Company contributions to Health Savings Accounts for eligible participants
    • Optional long-term and short-term disability insurance
    • $25,000 in company-paid life insurance for full-time staff (additional coverage options available)
    • 401(k) retirement savings plan with employer matching
  • Modern, climate-controlled work environment equipped with advanced tools
  • Uniform and laundry reimbursement
  • Employee discounts on parts, services, and vehicle purchases
  • Onsite parking facilities
At RBM of Alpharetta, we pride ourselves on attracting and retaining top talent in the industry by fostering a high-quality work environment that encourages productivity, creativity, and personal development. Our family-owned Mercedes-Benz dealership has been a cornerstone of the Alpharetta community since 2007, building a reputation for hiring dedicated, team-oriented professionals who exemplify excellence in their work.

Key Responsibilities of the Parts Advisor
  • Assist all customers, both internal and external, in person or via phone, to select the necessary parts in a courteous, professional, and efficient manner.
  • Retrieve and fulfill orders from inventory.
  • Inform the parts manager of any out-of-stock items requiring immediate attention; source out-of-stock parts from external suppliers and submit emergency orders as needed.
  • Restock assigned inventory on a daily basis.
  • Ensure all internal part requests are charged to the service repair order.
  • Process payments from retail customers or secure credit authorizations.
  • Issue and monitor requested tools for technicians.
  • Document lost sales as required.
  • Proactively communicate potential issues with customers, management, and other departments to enhance the customer experience.
  • Adhere to company policies and departmental best practices, performing additional duties as assigned.
Qualifications and Requirements
  • Applicants must complete RBM's standard screening process, which includes a full employment application, satisfactory background checks (criminal, credit, and driving records where applicable), in-person interviews, and other inquiries.
  • A high school diploma or equivalent is required, along with authorization to work in the USA for any employer.
  • Previous experience in a similar role is mandatory.
  • Basic communication and problem-solving skills; proficiency in basic mathematics using American units of measure.
  • Physical requirements include: remaining stationary for extended periods, operating office equipment, and performing repetitive motions. When working at the Parts Counter, physical activities include: constant movement to handle inventory and complete job tasks; identifying safety concerns; exerting force to move/manipulate objects (up to 100 lbs occasionally, 65 lbs frequently, 25 lbs constantly). Work occurs in various environments, including inside, outside, and in a shop setting near moving vehicles and mechanical equipment, with occasional exposure to chemicals and moderate to loud noise levels.
To successfully perform this role, an individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to fulfill the essential functions.

RBM of Alpharetta maintains a diverse, drug-free workforce and is an Equal Opportunity Employer.

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