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Service Advisor

2 months ago

Alpharetta, Georgia, United States Spectrum Industries Full time

About Spectrum Industries

Spectrum Industries is a leading provider of comprehensive sales and service solutions in the automotive industry. As a family-owned company, we have built a reputation for excellence and customer satisfaction.

Job Summary

We are seeking a highly skilled Service Advisor to join our team in Kempten. As a Service Advisor, you will be the primary point of contact for customers, providing expert advice and guidance on all technical aspects of their vehicles.

Key Responsibilities

  • Conduct thorough customer consultations to understand their vehicle needs and preferences.
  • Provide expert advice and guidance on vehicle maintenance, repairs, and upgrades.
  • Create accurate and detailed cost estimates for customers.
  • Ensure timely completion of orders while maintaining the highest quality standards.
  • Conduct quality checks on completed repair work and ensure customer satisfaction.
  • Evaluate completed orders and initiate invoice creation.
  • Discuss completed work with customers and address any concerns or issues.
  • Process warranty claims and cooperate with appraisers as needed.
  • Engage in sales conversations with customers to promote spare parts, accessories, and other vehicle-related products.

Requirements

To be successful in this role, you will need:

  • Excellent communication and interpersonal skills.
  • Strong technical knowledge of vehicles and automotive systems.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • High level of customer service skills and a commitment to customer satisfaction.