Assistant Store Manager
1 week ago
Acima is seeking a highly motivated and customer-focused Assistant Store Manager to join our team. As a key member of our retail sales and account management team, you will be responsible for driving customer growth, providing exceptional customer service, and collaborating with our retail partners to process credit applications and convert web orders into Acima credit customers.
Key Responsibilities- Sales and Account Management:
- Develop and execute strategies to drive customer growth through various channels, including web, partner stores, and walk-ins.
- Listen to and fulfill customer needs in a timely and efficient manner.
- Educate customers on Lease-To-Own terms, payment terms, benefits, and the application process.
- Closing the sales cycle by converting applications that include in-store and web orders.
- Collaborate with retail store personnel to generate referrals and educate customers on the Lease-To-Own process.
- Customer Service:
- Promptly address and resolve customer issues and complaints to maintain consistent customer satisfaction and friendly service.
- Cultivate a positive work environment to enhance coworker retention and minimize turnover and issues.
- Job Requirements:
- Must be at least 18 years of age.
- High school diploma or GED.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and other relevant software applications.
- Familiarity with rental or leasing industry practices is a plus.
- Organized, with time-management skills and the ability to multi-task.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Consistent in-person attendance.
- We offer a comprehensive benefits package, including medical, dental, vision, life insurance, and 401(k) savings plan.
- Award-winning culture that values innovation, integrity, and customer satisfaction.
- Career growth opportunities in a dynamic and growing company.
- Weekly pay and discounts from Acima partners.
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