Grooming Salon Manager

2 months ago

Dublin, Ohio, United States Petsense Full time

Job Summary

This position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.

Essential Duties and Responsibilities

  • Maintain regular and predictable attendance.
  • Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.
  • Take the initiative to support selling initiatives:
    • Thank the Customer
    • Engage with the customer and/or pet
    • Advise products or services
    • Make it Memorable
  • Salon Leaders are required to perform a combination of the following duties throughout their day:
    • Manage the day to day operations of the Groom Shop; including scheduling, safety checklists, and salon audits
    • Assist in hiring and onboarding all new Groomers and Groom Technicians. This includes ensuring timely completion of all training requirements, mentoring where needed throughout training and evaluating potential and current employee grooming skills
    • Partner with Store Manager daily/weekly; filter communication to salon and manage business to plan
    • Drive salon growth – calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, attending community events, holding in-store events, working with rescue groups and more
    • Lead salon team members by driving professional development, coaching for improvement and reviewing performance key metrics
    • Provide professional grooming services for dogs using the knowledge of canine characteristics and grooming styles and techniques
    • Safe Pet Handling
    • Demonstrating Professionalism
    • Equipment Handling and Maintenance
    • Ensures the safety and well-being of animals
    • Inspects animals for external signs of parasites, disease or injury and reports findings to pet owners.
    • Practice Safety and Sanitization protocols
    • Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.
    • Maintains records of all pet clients to include services provided and vaccination records.
    • Operate computer as needed.
    • Recovery of store, if needed.
    • Ensure the safety and well-being of live animals. Sanitize and maintain holding tanks and care for live animals as required
    • Complete all documentation associated with any of the above job duties
    • Enforce and follow all salon policies and procedures.
    • May also be required to perform other duties as assigned.

Qualifications

  • 2+ years of experience required
  • High School Diploma is required
  • Any suitable combination of education and experience will be considered.

Preferred knowledge, skills or abilities

  • Operate and use all grooming tools and equipment including bathing tubs, brushes, combs, scissors, clippers, dryers, and bathing products such as perfumed shampoo and soaps
  • Communicate effectively with Associates and customers
  • Display compassion with animals and treat them accordingly
  • Exhibit attention to detail
  • Read, write and count to accurately complete all documentation
  • Problem solving skills
  • Basic computer skills
  • Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

  • Working environment is favorable, generally working inside with moderate noise.
  • Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.
  • Exposure to wet conditions, particularly when bathing dogs.
  • Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.
  • Exposure to cats and dogs of all sizes, breeds, and temperaments.
  • Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours
  • Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

Physical Requirements

  • This position is non-sedentary.
  • It is essential that Team Members have the physical and mental stamina and ability to move throughout the store and outdoor areas quickly and safely.
  • It is essential to operate all equipment related to their job duties efficiently, safely, properly and accurately; and to provide the highest level of customer service.
  • Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.
  • Ability to stand and maintain a stationary position for up to 8 hours while grooming animals.
  • Ability to frequently move for 4-8 hours per day around the salon to groom animals, clean, and maintain the salon.
  • Ability to utilize grooming instruments including shears and dryers.
  • Ability to occasionally lift or reach merchandise overhead.
  • Ability to bend, kneel, and squat frequently to position oneself to groom animals, clean shelves, and stock merchandise and equipment.
  • Ability to constantly operate store equipment such as computer, cash register, and other store equipment.
  • Ability to read, write, and count accurately to complete all documentation.
  • Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.
  • Ability to successfully complete all required training.

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. An Associate should perform all duties as assigned by his/ her supervisor.

  • Grooming Salon Manager

    2 months ago

    Dublin, Ohio, United States Petsense Full time

    Job SummaryThis position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.Key ResponsibilitiesMaintain regular and...

  • Grooming Salon Manager

    1 month ago

    Dublin, Ohio, United States Petsense Full time

    Job SummaryThis position is responsible for leading the operations of the grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet parents and their dogs.Essential Duties and...

  • Grooming Salon Manager

    2 weeks ago

    Dublin, Ohio, United States Petsense Full time

    Job SummaryThis position is responsible for leading the operations of the pet grooming salon, achieving targeted goals and driving results to grow the business. The Salon Leader will oversee daily operations, train and coach staff, and provide exceptional customer service to all pet parents and their dogs.Essential Duties and ResponsibilitiesMaintain regular...

  • Pet Grooming Operations Leader

    2 weeks ago

    Dublin, Ohio, United States Petsense Full time

    Job SummaryThis position is responsible for leading the operations of the pet grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet owners and their pets.Key ResponsibilitiesMaintain regular...

  • Salon Director

    2 weeks ago

    Dublin, Ohio, United States Petsense Full time

    Job SummaryThis position is responsible for leading the operations of the pet grooming salon, achieving targeted goals and driving results to grow the business. This includes overseeing daily operations of the salon, training and coaching staff, and providing exceptional customer service to all pet owners and their pets.Key ResponsibilitiesMaintain regular...

  • Pet Grooming Trainee

    1 week ago

    Dublin, Ohio, United States PetSmart Full time

    Unlock Your Potential in Pet GroomingAt PetSmart, we're committed to helping you build a rewarding career in pet grooming. As a Groomer Trainee, you'll have the opportunity to work with a diverse range of dog breeds and sizes, honing your skills and developing a passion for delivering exceptional pet care.Our Training ProgramStage 1: Bather - You'll begin by...

  • Grooming Technician

    3 weeks ago

    Dublin, Ohio, United States Petsense Full time

    Job SummaryThis position is responsible for enrolling and completing the training course Level 1 provided by Petsense, Paragon, in preparation for a career in grooming and/or bathing. Paragon is a virtual distant learning program where students are guided through a 15-week training program designed to educate students on the fundamentals in bathing and...

  • Salon Manager Assistant

    2 weeks ago

    Dublin, Ohio, United States Great Clips Full time

    Unlock Your Potential as an Assistant Salon ManagerAre you a passionate hairstylist looking to take your career to the next level? Do you have a knack for leadership and a desire to support other stylists? Great Clips is seeking a talented and motivated Assistant Salon Manager to join our vibrant team.As an Assistant Salon Manager, you'll wear two hats:...

  • Salon Manager Assistant

    2 weeks ago

    Dublin, Ohio, United States Great Clips Full time

    Unlock Your Potential as an Assistant Salon Manager at Great ClipsAre you a motivated and skilled stylist looking for a new challenge? Do you have a passion for leadership and a desire to grow your career? We're seeking an Assistant Salon Manager to join our team at Great Clips, where you'll have the opportunity to develop your skills, work with a talented...

  • Hair Stylist/Salon Manager

    2 weeks ago

    Dublin, Ohio, United States Cookie Cutters Haircuts for Kids Full time

    We're seeking a skilled Hair Stylist to join our team at Cookie Cutters Haircuts for Kids. As a high-paced kid's salon, we're the perfect place to hone your skills at giving fast and good quality haircuts.We only do haircuts - no chemicals. This is a great opportunity to grow your skills for future employment at other salons, or for advancement opportunities...

  • Experienced Pet Groomer

    1 month ago

    Dublin, Ohio, United States Aussie Pet Mobile Northwest Columbus Full time

    Job OpportunityAussie Pet Mobile Northwest Columbus is seeking a skilled and compassionate Pet Groomer to join our team.Job SummaryWe are looking for a reliable and animal-loving individual who can work independently and provide exceptional customer service. The ideal candidate will have previous grooming experience and a valid driver's license with a clean...

  • Senior Haircut Specialist

    5 days ago

    Dublin, Ohio, United States Sport Clips Full time

    At Sport Clips, we're not just a hair salon - we're a family. We're passionate about providing an exceptional client experience and helping our team members succeed. As a Senior Haircut Specialist, you'll be at the forefront of delivering top-notch service, driving sales growth, and building a loyal client base.Company OverviewSport Clips is a rapidly...

  • Front Desk Receptionist and Barista

    1 month ago

    Dublin, Ohio, United States Penzone Salons Full time

    Job Title: Front Desk Receptionist + BaristaWe are seeking a highly skilled and enthusiastic Front Desk Receptionist + Barista to join our team at Penzone Salons. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing front desk operations, and preparing and serving a variety of beverages.Key...

  • Front Desk Receptionist + Barista

    4 weeks ago

    Dublin, Ohio, United States Penzone Salons Full time

    Front Desk Receptionist + BaristaImmerse yourself in a dynamic environment where you'll be the first point of contact for our guests. As a Front Desk Receptionist + Barista, you'll create a warm and inviting atmosphere, ensuring every guest feels welcome and valued.Key Responsibilities:Provide exceptional customer service, ensuring a positive experience for...

  • Cosmetology Assistant

    2 weeks ago

    Dublin, Ohio, United States Penzone Salons Full time

    Job OpportunityThis role provides a unique chance for Cosmetology students to gain hands-on experience in a professional salon environment. Key Responsibilities:Assists and learns from experienced hair artists in one of our PENZONE Salon locationsEarns hours towards a Cosmetology License while gaining valuable industry knowledgeDevelops professional...

  • Community Experience Manager

    2 weeks ago

    Dublin, Ohio, United States Penzone Salons Full time

    Community CoordinatorBASE ONE is a concept powered by Penzone Salons where guests can elevate their careers and lives in an immersive and inspirational environment. Our community hub offers training, wellness, rentable space for various life experiences, coworking, creative studio resources, and more.As a Community Coordinator, you will be the first point of...

  • Hair Stylist

    4 weeks ago

    Dublin, Ohio, United States Great Clips Full time

    Unlock Your Potential as a Hair Stylist at Great ClipsWe're seeking talented and passionate individuals to join our team as Hair Stylists at Great Clips. As a Hair Stylist, you'll have the opportunity to work with a variety of clients, develop your skills, and advance your career in a supportive and dynamic environment.What We Offer:Competitive Pay: Earn an...

  • Community Ambassador

    2 weeks ago

    Dublin, Ohio, United States Penzone Salons Full time

    Job DescriptionAt Penzone Salons, we're seeking a highly skilled and charismatic Community Coordinator to join our team at BASE ONE Training + Event Venue. As the first point of contact for our guests, you will be responsible for creating a warm and welcoming atmosphere, ensuring a seamless experience for all visitors.Key Responsibilities:Provide exceptional...

  • Home Health RN Case Manager

    1 week ago

    Dublin, Ohio, United States Amedisys Full time

    OverviewEvery Weekend plus one weekdayFull timeSign on Bonus $10KAre you a highly skilled and compassionate registered nurse (RN) looking for a rewarding career in homecare as a case manager? If so, we invite you to join our team at Amedisys, one of the largest and most trusted home health and hospice companies in the U.S.Attractive pay$78K - $90KEnjoy great...

  • Rehabilitation Assistant

    2 weeks ago

    Dublin, Ohio, United States Select Medical Full time

    Job Title: Neuro Transitional CoachJoin our team at Select Medical as a Neuro Transitional Coach, where you will play a vital role in helping patients regain their independence and return home.This is an exciting opportunity to make a difference in the lives of individuals with brain injuries or spinal cord injuries. As a Neuro Transitional Coach, you will...