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Assistant Store Manager

2 months ago

Dublin, Ohio, United States Acima Full time
Job Overview

At Acima, we're seeking a highly skilled and motivated Assistant Store Manager to join our team. As a key member of our sales and customer service team, you will be responsible for driving customer growth, providing exceptional customer service, and promoting our Lease-to-Own solutions.

Key Responsibilities
  • Sales and Account Management
    • Develop and implement strategies to drive customer growth through various channels, including web, partner stores, and walk-ins.
    • Listen to and fulfill customer needs in a timely and efficient manner.
    • Educate customers on Lease-to-Own terms, payment options, and benefits.
    • Closing sales cycles by converting applications, including in-store and web orders.
    • Collaborate with Acima partner stores to ensure seamless operations and customer satisfaction.
  • Customer Service
    • Establish strong partnerships with retail store personnel to generate referrals and educate customers on our Lease-to-Own process.
    • Address and resolve customer issues and complaints in a timely and professional manner.
    • Cultivate a positive work environment to enhance coworker retention and minimize turnover.
  • Job Requirements
    • High school diploma or equivalent required.
    • Excellent communication and interpersonal skills.
    • Proficiency in Microsoft Office Suite and other relevant software applications.
    • Familiarity with rental or leasing industry practices is a plus.
    • Organized, with strong time-management skills and ability to multitask.
    • Ability to work a flexible schedule, including evenings, weekends, and holidays.
    • Consistent in-person attendance.
    Why Work for Acima?
    • We offer a comprehensive benefits package, including medical, dental, vision, and life insurance.
    • Award-winning culture that values innovation, integrity, and customer satisfaction.
    • Career growth opportunities in a dynamic and growing company.
    • Weekly pay and discounts from Acima partners.