Field Service Support Associate
2 weeks ago
Position: Field Technical Support Specialist
Location: Hinesville, GA
Contract Duration: 24 Months
Compensation: $15.00 to $22.00 per hour
We are seeking a dedicated Field Technical Support Specialist to join our team at Experis, working with a leading Fortune 500 organization. This role is crucial for ensuring optimal device performance and customer satisfaction.
Key Responsibilities:
- Manage and replenish consumables at each device location to maintain adequate stock levels.
- Resolve paper jams and replace maintenance kits as necessary.
- Provide customers with a comprehensive overview of device functionalities.
- Document and report any instances of customer dissatisfaction to the relevant management personnel.
- Assist in gathering usage data for devices and upload reports as required.
- Conduct initial troubleshooting for device issues or facilitate the replacement of spare devices.
- Perform routine maintenance on devices as instructed by management.
- Deliver end-user training in accordance with contractual agreements.
- Utilize web-based applications for fleet management, including proactive monitoring and site map updates.
- Track and document activities at customer sites to ensure service quality.
- Oversee the management of on-site spare device inventory as needed.
- Facilitate printer relocations, with the ability to lift up to 50 lbs.
Interview Process:
Two rounds of interviews will be conducted to assess candidate suitability.
Note: Candidates must be eligible to work without sponsorship.
If you are interested in this opportunity, please proceed with the application process. If this position does not align with your current career goals, feel free to share the details with your network.
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