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Onsite Technical Support Consultant

2 months ago

Hinesville, Georgia, United States Experis Full time
Job Overview

Position: Field Technical Support Specialist

Location: Hinesville, GA (Onsite)

Contract Duration: 24 Months

Compensation: $15.00 to $22.00 per hour

We are seeking a dedicated "Field Technical Support Specialist" to join our esteemed client, a Fortune 500 company. This role is essential for ensuring optimal device performance and customer satisfaction.

Key Responsibilities:

  • Manage the replacement of consumables at each device location, ensuring sufficient stock is maintained at the customer site.
  • Address paper jams and replace maintenance kits as necessary.
  • Provide customers with a comprehensive overview of device functionalities.
  • Report any instances of customer dissatisfaction to the relevant management personnel.
  • Assist in gathering usage data for devices and upload this information as required.
  • Conduct initial troubleshooting for device issues or facilitate the replacement of devices when needed.
  • Perform routine maintenance on devices as instructed by management.
  • Deliver end-user training as outlined in service agreements.
  • Utilize web-based tools for fleet management, including proactive monitoring and updating site maps.
  • Track and document usage and activities at customer locations.
  • Oversee the management of on-site spare device inventory as necessary.
  • Facilitate printer relocations, with the ability to lift up to 50 lbs.

Interview Process:
Two rounds of interviews will be conducted.

Candidate Eligibility:
We are looking for candidates who can collaborate with employers without the need for sponsorship.

If you are interested in this opportunity, please proceed to apply. If this position does not align with your current goals, feel free to share the details with your network.