Customer Experience Specialist
4 days ago
**About the Role:**
We are seeking a highly skilled Customer Experience Specialist to join our team at Family Advantage Federal Credit Union. As a Customer Experience Specialist, you will play a critical role in ensuring that our members receive exceptional service and support.
The ideal candidate will have a minimum of two years' experience in a customer-facing role, preferably in a financial institution setting. You will be responsible for creating a positive member experience by providing friendly, accurate, and timely assistance when originating consumer loans and opening new accounts, certificates, and IRAs.
Key responsibilities include:
- Conducting productive interviews with loan applicants and cross-selling credit union services
- Maintaining accurate records and transactions
- Presenting a professional manner toward members
**What We Offer:**
In addition to a competitive salary range of $42,000 - $60,000 per year, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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