Customer Experience Specialist

4 days ago


Spring Hill, Tennessee, United States Family Advantage Federal Credit Uni Full time

**About the Role:**

We are seeking a highly skilled Customer Experience Specialist to join our team at Family Advantage Federal Credit Union. As a Customer Experience Specialist, you will play a critical role in ensuring that our members receive exceptional service and support.

The ideal candidate will have a minimum of two years' experience in a customer-facing role, preferably in a financial institution setting. You will be responsible for creating a positive member experience by providing friendly, accurate, and timely assistance when originating consumer loans and opening new accounts, certificates, and IRAs.

Key responsibilities include:

  • Conducting productive interviews with loan applicants and cross-selling credit union services
  • Maintaining accurate records and transactions
  • Presenting a professional manner toward members

**What We Offer:**

In addition to a competitive salary range of $42,000 - $60,000 per year, we offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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