Member Experience Coordinator

4 days ago


Spring Hill, Tennessee, United States Family Advantage Federal Credit Uni Full time
Job Description
Family Advantage Federal Credit Union is seeking a Member Experience Coordinator to play a critical role in delivering exceptional member experiences. As a key member of our team, you will be responsible for creating a positive member experience by ensuring that members receive timely and accurate assistance with consumer loans and account openings.

About the Role
In this role, you will have the opportunity to develop your skills in customer service, communication, and problem-solving. You will interact with members in a professional and courteous manner, responding to their inquiries and resolving issues in a timely and effective manner. Your excellent interpersonal skills will enable you to build strong relationships with members and promote our credit union services.

Key Responsibilities
* Provide exceptional customer service to members
* Assist members with consumer loans and account openings
* Respond to member inquiries and resolve issues in a timely manner
* Develop and implement strategies to promote credit union services to members
* Maintain accurate records and reports as required

Benefits
We offer a comprehensive compensation package, including a competitive salary range of $52,000 - $67,000 per year, depending on your qualifications and experience.

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