Member Experience Ambassador
3 weeks ago
At Workout Anytime - Pugh, we're looking for a highly motivated and personable individual to join our team as a Member Experience Ambassador.
About the RoleThis is an exciting opportunity for someone who is passionate about delivering exceptional customer service and ensuring that every member feels welcome and valued.
The Member Experience Ambassador will play a key role in maintaining a clean, friendly, and well-maintained club environment, while also providing outstanding support to our members.
Responsibilities- Greet each member by name when possible upon arrival and departure from the club
- Make outgoing marketing calls to prospective members during open hours
- Conduct membership tours and sell memberships as needed
- Meet minimum expectations on key performance indicators (KPIs) such as appointment closures, sales bookings, and referrals
- Ensure all members scan in correctly and address any check-in alerts
- Clean assigned areas daily and maintain club inventory
- Communicate effectively with members to understand their needs and preferences
- Handle customer complaints professionally and promptly
- Represent the club as a positive ambassador and set an example for staff members
The ultimate goal of this role is to ensure that our club operates efficiently and effectively, while maintaining high levels of member satisfaction.
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