Customer Service Expert

4 days ago


Spring Hill, Tennessee, United States Family Advantage Federal Credit Uni Full time
Job Overview
We are seeking a skilled Customer Service Expert to join our team at Family Advantage Federal Credit Union. This role is primarily responsible for delivering exceptional member experiences by providing friendly, accurate, and timely assistance with consumer loans and account openings.

About the Role
As a Customer Service Expert, you will be the face of our organization, interacting with members in a professional and courteous manner. Your excellent interpersonal skills will enable you to conduct productive interviews with loan applicants and effectively cross-sell credit union services. You must be accurate in all transactions and present a friendly and professional demeanor toward members. Regular attendance and reliable punctuality are essential for maintaining a high level of service quality.

Requirements
To succeed in this role, you will need a minimum of two years' experience preferably in a credit union setting. Ideal candidates possess a strong working knowledge of computer programs, including Microsoft Word, Microsoft Outlook, and the internet. Proficiency in operating related office equipment is also required. You must be able to maintain a professional work environment and businesslike appearance.

What We Offer
As a valued member of our team, you can expect a competitive salary range of $45,000 - $60,000 per year, depending on your qualifications and experience. In addition to a comprehensive compensation package, we offer opportunities for career growth and development within our organization.

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