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Regional Operations Manager

2 months ago

Los Angeles, California, United States American Textile Maintenance Co. Full time
Job Summary

Medico Healthcare Linen Service is seeking a seasoned professional to fill the role of Area Manager. As a key member of our team, you will be responsible for leading and coaching a team of service representatives, managing the overall performance of a team of 4-5 routes, and providing leadership by fostering a safe working environment.

Key Responsibilities
  • Team Leadership: Lead and coach a team of service representatives to ensure excellent customer service and achieve sales, profit, inventory, and payroll goals.
  • Route Management: Manage the overall performance of a team of 4-5 routes, including providing hands-on support and accompanying service representatives to customer sites as needed.
  • Customer Service: Provide exceptional customer service, handle customer inquiries and complaints, and engage with customers to resolve issues and maintain a high level of customer satisfaction.
  • Operational Management: Manage a budget, deal with operational issues that affect service, and perform managerial duties as required.
  • Collaboration: Engage and collaborate with other departments to ensure seamless service delivery and achieve business objectives.
Requirements
  • Education: An Associate's degree is required, a Bachelor's Degree preferred in Business Administration or Communication.
  • Experience: 5 years of active driving experience, up to 5 years of management experience, and experience in industrial sales or customer service.
  • Skills: Excellent business writing skills, presentation and documentation skills, and proficiency in Excel and other Microsoft products.
  • Physical Demands: Lifting, carrying, and walking products in and out of customer accounts up to 75lbs.