Service Lane Sales Supervisor

1 week ago


Milpitas, California, United States Envision Motors of Milpitas Full time
Job Overview

Position Summary:

As a Service Lane Sales Supervisor at Envision Motors of Milpitas, you will be instrumental in enhancing sales within the service department by leveraging your exceptional sales acumen. Your primary duties will encompass:

  • Engaging with customers who have opted out of suggested services, either face-to-face or via telephone.
  • Mentoring and training the advisory team to refine their sales strategies.
  • Addressing challenging situations on the service drive and ensuring customer satisfaction.

Key Responsibilities:

  • Prioritize follow-up calls to customers who have declined recommended services.
  • Employ your sales expertise to encourage customers to reconsider and book necessary services.
  • Guide and develop the advisory team to enhance their sales techniques and customer interaction skills.
  • Resolve customer grievances and complex issues on the service drive, ensuring a positive experience.
  • Inspire and lead a team of service professionals to meet and surpass objectives.
  • Formulate and execute effective strategies to attract and retain clientele.
  • Ensure adherence to all processes and protocols in line with dealership policies and regulations.
  • Educate and develop sales personnel on product knowledge, sales methodologies, and customer service excellence.
  • Collaborate with various departments to guarantee a seamless customer journey.
  • Maintain a comprehensive understanding of our offerings to effectively assist customers.

Qualifications:

  • Proven sales and negotiation skills.
  • Strong leadership, communication, and interpersonal abilities.
  • A minimum of 1-3 years of sales experience.
  • Prior experience in a managerial or leadership capacity.
  • Exceptional customer service and negotiation capabilities.
  • Availability to work weekends and potentially holidays as required.
  • Detail-oriented and attentive.

Benefits:

  • Competitive commission structure.
  • 401k matching program.
  • Health benefits including medical, dental, and vision coverage.
  • Paid time off.
  • Opportunity to work with a dynamic team.

About Envision Motors of Milpitas:

Envision Motors of Milpitas is a premier automotive dealership dedicated to providing a diverse selection of vehicles and outstanding customer service. We aim to exceed customer expectations and foster a rewarding work environment for our team members.

EEOC Statement:
Envision Motors of Milpitas is an equal opportunity employer committed to fostering an inclusive workplace. We do not discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We encourage candidates from all backgrounds to apply.



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