Care Coordinator

2 weeks ago


Los Angeles, California, United States HOPICS Full time
About the Role

We are seeking a highly skilled and compassionate Care Coordinator to join our team at HOPICS. As a key member of our housing stability team, you will play a critical role in providing supportive services, referrals, linkages, and case management to individuals and families in need.

Key Responsibilities
  • Schedule Appointments: Coordinate appointments for referrals received from SoLA Rentals Property Managers.
  • Client Intakes: Coordinate client intakes within one week of making first contact with the client.
  • Housing Stability Plans: Collaboratively develop a detailed individual housing stability plan with each participant, making linkages and securing needed services for participants.
  • Service Coordination: Coordinate with other project staff and partners to identify and provide supportive services to facilitate client's successful stabilization in permanent housing and coordinate services to foster housing stability during and beyond care coordination.
  • Post-Exit Support: Provide clients with post-exit information and referrals for supportive services and other ancillary services.
  • Employment Support: Assist clients with identifying employment readiness; training and placement as needed or requested.
  • Case Management: Coordinate ancillary services to achieve housing stability; follow-up with clients monthly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.
  • Documentation: Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing stabilization.
  • Data Entry: Document all contacts with the participants in HMIS within 24 hours of contact.
  • HMIS Enrollment: Create the participant profile and complete HMIS enrollment within 24 hours of initial appointment with participant.
  • Program Requirements: Upload all program required documentation in HMIS within 24 hours of receipt.
  • Data Entry Requirements: Update the participant's housing status within twenty-four hours of any change.
  • Case Notes: Staff must update information, track services (i.e., Housing Stability Plan creation/updates) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.
  • Status Assessment Updates: Record any significant changes while participant is actively enrolled in the program, as Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).
  • Exit Destination: Ensure the exit destination must be changed to where the participant has exited to/destination.
  • Permanent Housing: If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:
  • Program Entry Page
  • Status Assessment Update Page
  • Exit Page
  • Case Notes: Ensure all Case Notes to be entered within 24 hours in DAP form. Additionally, case notes will be detailed and grammatically correct.
  • Data Errors Reports: Ensure all Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided.
  • Services/Referrals/Linkages: Update Services/Referrals/Linkages in HMIS within 24 hours.
  • Collaboration: Work collaboratively with the SoLA Rentals and LAHSA staff.
  • Diversion Services: Provide diversion services if needed.
  • Client Information: Provide the Program Manager with all required client information and assessment outcomes.
  • Outside Agencies: Work collaboratively with outside agencies and partners.
  • Case Conferences: Attend weekly case conference meetings.
  • Project Reports: Prepare project reports in accordance with funding requirements.
  • Program Requirements: Prepare reports in accordance with program requirements and Division policies.
  • Criminal Background Checks: Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age.
  • Client Files: Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.
  • Boundaries: Maintain appropriate boundaries; and adhere to SSG's Code of Ethics and HOPICS' Core Values.
  • Professional Representation: Represent the Agency in a professional manner at meetings and community events.
  • Attendance: Regular attendance required.
Requirements
  • Education: Associates Degree in Social Services or other administrative, business or housing field is required from an accredited or state approved college or university, with a minimum two (2) years job related experience working with homeless individuals and families.
  • Experience: OR five years' experience working in social service field; case management and homeless program experience preferred. If in recovery, a minimum of three (3) years of being drug and alcohol free is required.
  • Skills: Working knowledge of Microsoft Word, Excel, and other database programs. Knowledge of resource development, case management and documentation. Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.
  • Language: Bilingual, read, write and speak Spanish. Ability to communicate effectively, both written and orally.
  • Verification: Verification of Employment Eligibility and Background Clearance.
  • Health Requirements: TB test required (Not more than (3) month prior to or (7) days after Date of Hire, and renewed annually thereafter), CPR and First Aid Certification required within 30 days of employment with company and valid Driver's License and auto insurance required. Reliable transportation is required.
  • Additional Requirements: Ability to communicate effectively, both written and orally. Experience working with homeless families and children, DCFS as well as an experience with placing homeless families into permanent housing.
Additional Requirements
  • Covid-19 Vaccination: Fully COVID-19 vaccinated (2 weeks from last vaccination dose to be considered fully vaccinated).
  • Negative Covid-19 Test: Negative COVID-19 PCR test: All new staff must provide a negative COVID-19 PCR test prior to the first day of employment with SSG. Rapid antigen tests are not acceptable. The test date must be within 4 days (96 hours) prior to your start date.
  • Agency Requirements: Maintain and uphold Agency mission statement, values, policies, procedures, and principles.

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