Front Desk Representative

4 days ago


Milwaukee Wisconsin, United States Holiday Express West Allis Full time
Job Summary

As a Front Desk Agent at Holiday Express West Allis, you will be responsible for providing exceptional guest service, ensuring a seamless stay for our valued customers. Your primary duties will include:

  • Registering guests and handling check-ins and check-outs
  • Providing information and assistance to guests regarding hotel services, facilities, and local attractions
  • Handling requests for mail, messages, and packages
  • Maintaining accurate records and operating the front desk computer system
  • Ensuring a clean and organized work area, as well as maintaining a high level of customer satisfaction
Responsibilities

As a Front Desk Agent, you will be expected to:

  • Approach all interactions with guests and colleagues in a friendly and service-oriented manner
  • Maintain a high level of personal appearance and grooming, adhering to brand standards
  • Comply with all hotel policies, standards, and regulations to ensure safe and efficient hotel operations
  • Be aware of all rates, packages, and special promotions, as well as be familiar with all in-house groups and closed-out dates
  • Handle requests for information, mail, and messages in an efficient and courteous manner
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel
Requirements

To be successful as a Front Desk Agent, you will need to possess:

  • A high school diploma or equivalent
  • Previous experience in a hotel or related field is preferred
  • A positive and upbeat personality, with a desire to deliver outstanding customer service
  • The ability to multi-task, be detail-oriented, and problem-solve in a fast-paced environment
  • Excellent communication and interpersonal skills
  • A basic understanding of financial information and data, as well as basic arithmetic functions
  • The ability to work a varied schedule, including evenings, nights, weekends, and holidays


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