IT Support Specialist

4 weeks ago


Syracuse, New York, United States Usherwood Office Technology Full time
Job Summary:

The IT Help Desk Technician role at Usherwood Office Technology is a key position for providing top-notch support to our managed IT clients. As a Microsoft Gold Partner, this position offers end-user support for diverse IT challenges, from computer hardware and application issues to mobile devices. This is an in-office position in Syracuse, NY.

Key Responsibilities:
  • Respond to service tickets placed by customers regarding Managed IT services, including desktop, tablet, and mobile device support, offline servers, software updates, and virus removal.
  • Identify, research, and resolve technical problems of moderate complexity.
  • Respond to telephone, email, and online requests for technical support.
  • Document, track, and monitor client problems using applicable systems and tools.
  • Coordinate with other teams or departments to resolve service tickets.
  • Assist in the delivery and onboarding of Managed IT services.
  • Escalate unresolved issues to Tier II support level.

Requirements:
  • Associates Degree in Computer Science or IT is preferred.
  • Minimum one-year experience in a technical support or help desk center is preferred.
  • CompTIA A+ Certification is preferred.

Skills & Qualifications:
  • Knowledge of Microsoft Windows operating systems, mobile devices, and printers/scanners, Microsoft Office Suite, and ticketing system applications.
  • Ability to prioritize and multitask assigned issues in a fast-paced work environment.
  • Positive attitude of customer service and integrity.
  • Must be able to communicate with customers in a professional manner.
  • Demonstrate problem troubleshooting, root cause, and resolution skills.

Benefits:
  • Excellent benefit offerings, including medical, dental, vision, and supplemental insurance.
  • 20 days of paid time off.
  • Company-paid life insurance and long-term disability insurance.
  • 401(k) plan with matching company contribution.
  • Paid training and certification opportunities.
  • Annual company store allowance.


  • Syracuse, New York, United States HealthCare Support Full time

    LPN/LVN Job Opportunity with HealthCare SupportWe are seeking a skilled LPN/LVN to join our team at HealthCare Support. As a LPN/LVN, you will play a vital role in providing high-quality patient care and support in a dynamic healthcare environment.Benefits of Working with HealthCare SupportImmediate enrollment in health insuranceDental insuranceLife...

  • Support Specialist

    4 weeks ago


    Syracuse, New York, United States Home , Inc. Full time

    Job Summary:Home, Inc. is seeking a dedicated and compassionate Support Specialist to join our team. As a Support Specialist, you will play a vital role in assisting individuals with disabilities to lead self-directed lives and contribute to their communities.Key Responsibilities: Maximize the development of skills and behaviors necessary for individuals to...


  • Syracuse, New York, United States Coordinated Care Services, Inc. (CCSI) Full time

    Job Title: Family/School Support SpecialistCoordinated Care Services, Inc. (CCSI) is seeking a highly skilled Family/School Support Specialist to join our team. As a Family/School Support Specialist, you will play a critical role in providing support to youth and their families who face significant mental health challenges.Key Responsibilities:Collaborate...


  • Syracuse, New York, United States Syracuse City School District Full time

    Job Title: Education Support SpecialistJob Summary: We are seeking a dedicated and compassionate Education Support Specialist to join our team at the Syracuse City School District. As an Education Support Specialist, you will provide instructional services to students under the general supervision of a licensed or certified teacher.Key Responsibilities:Work...

  • IT Support Specialist

    4 weeks ago


    Syracuse, New York, United States Living Mulch Full time

    Job DescriptionLiving Mulch is seeking an IT Support Specialist to handle the disconnection, transportation, and reconnection of IT systems for a significant contract involving the relocation of two New York municipal departments.Responsibilities:Disconnect, transport, and reconnect IT systems.Ensure minimal downtime during the move.Address any IT issues...

  • Support Specialist

    4 weeks ago


    Syracuse, New York, United States Liberty Resources Full time

    Support Individuals with Intellectual and Developmental DisabilitiesLiberty Resources is a leading human service agency dedicated to providing person-centered services that enrich the lives of individuals with intellectual and developmental disabilities. We are seeking a compassionate and dedicated Support Specialist to join our team.Key...


  • Syracuse, New York, United States The Rockridge Group Full time

    Job Title: Administrative/Operational Support SpecialistAt The Rockridge Group, we are seeking a highly organized and detail-oriented Administrative/Operational Support Specialist to join our team. This role will provide critical support to our operations team, ensuring seamless day-to-day operations and contributing to the success of our organization.Key...


  • Syracuse, New York, United States Integrated Dermatology Full time

    Job SummaryIntegrated Dermatology is seeking a skilled Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in providing exceptional patient care and supporting our medical staff in a fast-paced dermatology practice.Key ResponsibilitiesEscort patients to exam rooms and assist medical providers with exams...


  • Syracuse, New York, United States C.R. Fletcher Associates Inc Full time

    Medical Office Support SpecialistAt C.R. Fletcher Associates Inc, we are seeking a highly skilled Medical Office Support Specialist to join our team. As a Medical Office Support Specialist, you will be responsible for preparing patients for examination, collecting and recording patient vitals, and answering incoming calls. You will also schedule...


  • Syracuse, New York, United States Bluefors Full time

    Job Title: Technical Support SpecialistThe Technical Support Specialist is a key member of our IT team, responsible for ensuring the smooth operation of our computer systems, networks, and servers. This role requires a strong technical background, excellent problem-solving skills, and the ability to provide top-notch support to our internal users.Key...

  • IT Support Specialist

    4 weeks ago


    Syracuse, New York, United States ModusLights Technologies Full time

    Job Title: Mid-Level IT SupportJob Summary:ModusLights Technologies is seeking a skilled IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing timely and effective technical support to end-users via various channels (e.g., email, phone, in-person) for hardware, software, and network-related...


  • Syracuse, New York, United States CCSI Full time

    Job SummaryCoordinated Care Services Inc (CCSI) is seeking a highly skilled Family Support Specialist to join our team. As a Family Support Specialist, you will play a critical role in providing essential business services to our provider organizations and customers.Key ResponsibilitiesAssess the needs of clients and advocate for services to support their...


  • Syracuse, New York, United States Bluefors Cryocooler Technologies, Inc. Full time

    Technical Support SpecialistAt Bluefors Cryocooler Technologies, Inc., we are seeking a skilled Technical Support Specialist to join our team. This role is responsible for the installation, configuration, maintenance, and troubleshooting of hardware, software, networks, and servers. The ideal candidate will have a strong background in IT and excellent...


  • Syracuse, New York, United States Sunbelt Staffing Full time

    Job DescriptionWe are seeking a dedicated and compassionate Paraprofessional Support Specialist to join our team at Sunbelt Staffing.Responsibilities:Provide individualized support to students during classroom activities.Assist with academic tasks, including reading, writing, and math.Support students in developing social skills and independence.Collaborate...


  • Syracuse, New York, United States Fiscal Advisors & Marketing, Inc. Full time

    Job SummaryFiscal Advisors & Marketing, Inc. is seeking a highly organized and detail-oriented Executive Support Specialist to provide executive-level support for a small office. Key responsibilities include conference coordination, bookings, and financial document compilation. Additional duties include promotional materials design and coordination, as well...


  • Syracuse, New York, United States PEC Inc Full time

    Job Summary:The Virtual Support Specialist is a key role within PEC Inc, responsible for ensuring the smooth operation of our virtual language school. This position involves monitoring and supporting language classes, providing general user assistance, and resolving technical issues.Key Responsibilities:Monitor calendars and prepare classrooms for virtual...


  • Syracuse, New York, United States AccessCNY INC Full time

    Job Title: Peer Support SpecialistAccessCNY INC is seeking a Peer Support Specialist to join our team. As a Peer Support Specialist, you will provide recovery support services to participants, while maintaining program operations under the direction of the Program Manager.Key Responsibilities:Provide peer support services to individuals, including...


  • Syracuse, New York, United States SUNY Upstate Medical University Full time

    Job Summary:As a valued member of the SUNY Upstate Medical University team, the Healthcare Support Specialist will provide exceptional patient care and support services. This role requires excellent communication skills, the ability to work collaboratively with healthcare teams, and a patient-focused approach. Key responsibilities include assisting with...


  • Syracuse, New York, United States Community Bank System, Inc. Full time

    OverviewAt Community Bank System, Inc., we strive to provide exceptional customer service and support to our customers. As a Technology Support Specialist, you will play a vital role in ensuring that our customers receive timely and effective assistance with their technical issues.ResponsibilitiesProvide technical support to customers via phone, email, and...


  • Syracuse, New York, United States BAE Systems USA Full time

    Job Summary:BAE Systems USA is seeking a skilled Technical Support Specialist to provide technical assistance to mechanical, manufacturing, and optical engineering staff and their managers. The ideal candidate will have a strong understanding of CAD tools, software installations, and problem-solving skills.Key Responsibilities:Provide technical support to...