Senior Sales Operations Analyst

2 weeks ago


Lincoln, Nebraska, United States Renesas Full time

Job Overview
We are looking for a dedicated and detail-oriented professional to join our Centralized Sales Operations team as a Senior Sales Operations Analyst.

Position Responsibilities
In this role, you will oversee the management of global business systems support requests and the documentation of workflow processes. Your key responsibilities will include:

  • Managing support requests for global business systems to ensure timely assignment to the appropriate teams.
  • Monitoring and promptly responding to support requests received through our helpdesk system.
  • Evaluating and validating support requests to ensure that reported issues are addressed comprehensively.
  • Generating weekly and monthly metrics and reports on support requests, gathering feedback to identify patterns and areas for improvement.
  • Documenting internal procedures and ensuring adherence to system policies and practices in delivering business tool support.
  • Escalating support requests to the relevant teams as necessary.

Qualifications
The ideal candidate will possess:

  • A Bachelor's degree in Business Management or a related field.
  • A minimum of 3 years of experience in Business Tools Support Management.
  • Experience with Sales Tools and ticket management systems.
  • The ability to learn new systems as required.
  • Strong background in global sales operations or in developing enterprise business processes.
  • Capability to manage competing priorities effectively.
  • Excellent problem-solving and analytical skills.
  • Outstanding communication and presentation abilities.

About Renesas Electronics
Renesas Electronics Corporation is committed to fostering a safer, smarter, and more sustainable future through technology. As a leading global provider of microcontrollers, we leverage our expertise in embedded processing, analog, power, and connectivity to deliver comprehensive semiconductor solutions.

Our mission, "To Make Our Lives Easier," is supported by our company culture, TAGIE, which stands for Transparent, Agile, Global, Innovative, and Entrepreneurial. We strive to integrate this unique culture into all aspects of our operations to build trust with our diverse colleagues, customers, and stakeholders.

Renesas Electronics is an equal opportunity employer, dedicated to promoting diversity and maintaining a work environment free from discrimination.


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