Facility Admissions Coordinator
1 week ago
Job Summary
The University of Maryland Medical System is seeking a highly skilled and detail-oriented Facility Admissions Coordinator to join our team. As a key member of our Patient Access department, you will be responsible for ensuring a seamless and efficient patient registration process, while providing exceptional customer service to our patients and families.
Key Responsibilities
- Serve as the first point of contact for patients and visitors, providing a warm and welcoming experience.
- Collect and verify patient and insurance demographics, ensuring accurate and timely registration.
- Verify insurance benefits and coverage, providing cost estimates and securing pre-certifications as needed.
- Collect co-pays and deposits, and provide financial assistance to patients as required.
- Provide wayfinding and registration assistance to patients, ensuring they are navigated to their appointments efficiently.
- Maintain regulatory and functional knowledge of registration information, ensuring timely and accurate reporting and billing.
- Communicate with patients and staff to resolve coverage issues and ensure accurate paperwork completion.
- Collaborate with the Care Management team and Social Work departments to ensure required information is obtained for reimbursement.
- Assist with training new staff members and maintain department scheduling templates.
Requirements
- Knowledge of health insurance principles and practices.
- Current knowledge of payer requirements for referrals and preauthorization.
- Strong verbal and written communication skills.
- Ability to adapt to technical upgrades and changes throughout the hospital system.
- Ability to work independently and take initiative in executing work tasks.
- Strong interpersonal skills and ability to work with various personalities.
- Experience in an administrative position in a healthcare setting is preferred.
What We Offer
The University of Maryland Medical System offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual who is passionate about providing exceptional patient care, we encourage you to apply for this exciting opportunity.
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