Patient Experience Manager
1 month ago
Position Title: Patient Experience Manager
Pay Grade: 12
Salary:
Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating and an understanding of behavioral change in food consumption. Morrison's alignment with Partnership for a Healthier America's (PHA) Hospital Healthy Food Initiative positively impacts up to 41 million patients and 500 million hospital meals annually.
Job Summary:
Responsible for successfully coordinating and directing all patient experience activities within the assigned system. Monitors ongoing, and selectively negotiates as needed, matters relating to system/account patient satisfaction initiatives in order to assure highest client and customer satisfaction levels and account retention, strong employee relations, achievement of financial goals and future business growth plans.
Key Responsibilities:
- Tracks financial incentives, penalties, and reporting as tied to patient satisfaction performance for respective unit
- Maintains and supports client satisfaction at a level that ensures account retention
- Administers required client/customer surveys and responds in a timely and effective manner
- Monitors and ensures compliance, progression, and follow-up of any patient satisfaction initiatives
- Assists in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs
- Participates and adds value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.)
- Ensures compliance with all regulatory agencies (CMS, JCAHO)
- Increases regional patient satisfaction performance by promoting and monitoring patient satisfaction progress and exploiting marketing success
- Maintains an awareness of the patient satisfaction updates and industry conditions including internal and external to the accounts and districts
- Works closely with on-site management team to reach operational goals
- Participates on monthly conference calls with fellow Patient Experience Managers and operations management to communicate patient experience updates, current trends, and identify opportunities to reward and recognize
- Participates in all Patient Experience Department learning sessions including monthly educational webinars
- Provides recognition for employee when programs are implemented with success
- Responsible for preparation and implementation of specific development and training specific plans for patient satisfaction success
- Compose patient satisfaction reports as needed to management.
- Implement forms, data, and ensure standardization for departmental patient satisfaction operations success.
Preferred Qualifications:
- HS diploma/GED or equivalent combination of education and experience; 4 year degree preferred
- 2-3 years in-servicing experience in customer service training
- Hospitality and healthcare experience preferred
- 3-4 years experience in service-oriented operations
- Good coaching and on the job training skills required
- Excellent organizational skills and ability to multi-task essential
- Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
-
Patient Advocate
1 month ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeJob Summary:The Patient Advocate will play a crucial role in connecting uninsured hospital patients to programs that cover their medical expenses. This position will serve as a liaison between patients, hospitals, and government agencies, ensuring seamless communication and efficient navigation of complex healthcare systems.Key Responsibilities:• Screen...
-
Patient Experience Director
4 weeks ago
Charlottesville, Virginia, United States Virginia Jobs Full timeJob SummaryWe are seeking a highly skilled and experienced Patient Experience Director to join our team at Virginia Jobs. The successful candidate will be responsible for overseeing the key services that listen to and measure patient feedback about their experience with UVA Health, consulting with leaders and teams on how to improve processes to deliver a...
-
Patient Experience Director
4 weeks ago
Charlottesville, Virginia, United States Compass Group, North America Full timeJob Summary:We are seeking a skilled Patient Experience Director to join our team at Compass Group, North America. As a key member of our healthcare team, you will be responsible for coordinating and directing all patient experience activities within assigned systems.Key Responsibilities:Monitor and negotiate patient satisfaction initiatives to ensure...
-
Patient Access Manager
4 weeks ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timePatient Access ManagerThis role is responsible for overseeing the day-to-day operations of the Patient Friendly Access initiative. The ideal candidate will have a strong focus on patient care and excellent communication skills. Key responsibilities include: Providing supervision and guidance to Patient Friendly Access staff to ensure optimal patient...
-
Medical Care Provider
3 weeks ago
Charlottesville, Virginia, United States DirectEmployers Full timeEstablished in the pursuit of delivering exceptional patient-centered care, DirectEmployers seeks a Medical Care Provider to join our team at UVA Health. This role offers a unique opportunity to provide compassionate and skilled care to patients in various settings, from inpatient to outpatient environments.About UVA HealthUVA Health is a world-class...
-
Patient Care Manager/Clinical Supervisor
4 weeks ago
Charlottesville, Virginia, United States Gentiva Hospice Full timeAbout the RoleGentiva Hospice is seeking a skilled Patient Care Manager to join our team. As a key member of our clinical leadership, you will be responsible for the day-to-day operations of our hospice sites, ensuring the provision of high-quality care to our patients.Key ResponsibilitiesManage the site in the absence of the Executive Director or Senior...
-
Patient Care Manager/Clinical Supervisor
4 weeks ago
Charlottesville, Virginia, United States Gentiva Hospice Full timeAbout the RoleGentiva Hospice is seeking a highly skilled Patient Care Manager to join our team. As a key member of our clinical leadership team, you will be responsible for the day-to-day operations of our hospice sites, ensuring the provision of high-quality care to our patients.Key ResponsibilitiesManage and oversee clinical and administrative...
-
RN Case Manager
4 weeks ago
Charlottesville, Virginia, United States Urrly Full timeJob Title: RN Case ManagerUrrly is seeking a compassionate and dedicated RN Case Manager to join our team in Charlottesville, VA. As a key member of our healthcare team, you will be responsible for delivering high-quality patient care and managing individualized care plans to support patients and their families throughout the healthcare journey.Key...
-
RN Case Manager
4 weeks ago
Charlottesville, Virginia, United States Urrly Full timeRN Case Manager**About the Role**Urrly is seeking a dedicated RN Case Manager to join our dynamic team in Charlottesville, VA. As a compassionate and skilled nurse, you will play a vital role in delivering high-quality patient care and making a meaningful impact in the lives of our patients and their families.**Key Responsibilities*** Manage individualized...
-
RN Case Manager
4 weeks ago
Charlottesville, Virginia, United States Urrly Full timeJob SummaryUrrly is seeking a compassionate and dedicated RN Case Manager to join our team in Charlottesville, VA. As a key member of our healthcare organization, you will play a vital role in delivering high-quality patient care and making a meaningful impact in the lives of our patients and their families.Key ResponsibilitiesManage individualized care...
-
Patient Access Operations Manager
7 days ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThis patient-focused supervisory role is accountable for the day-to-day operations included in the Access initiative. This dynamic individual will be responsible for team building, issue resolution, quality assurance, training, and ensuring exceptional customer service within and outside the Health System related to the Access experience.Key...
-
Social Work Case Manager
4 weeks ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled Social Work Case Manager to join our team at the Commonwealth of Virginia. As a key member of our care coordination team, you will play a critical role in ensuring the optimal progression of patients through our healthcare system.Key ResponsibilitiesManage complex psychosocial and economic barriers to patient...
-
Social Work Case Manager
4 weeks ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled Social Work Case Manager to join our team at the Commonwealth of Virginia. As a key member of our care coordination team, you will play a critical role in ensuring the optimal progression of patients through our healthcare system.Key ResponsibilitiesCoordinate Patient Progression: Collaborate with multidisciplinary...
-
Patient Service Representative
4 weeks ago
Charlottesville, Virginia, United States Allergy Partners Full timeJob SummaryWe are seeking a highly organized and detail-oriented Patient Service Representative to join our team at Allergy Partners. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our medical team.Key ResponsibilitiesRegistration and Scheduling: Register patients,...
-
Patient Access Coordinator
1 month ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThis experienced patient-focused service representative engages patients, families, and referring providers at various aspects of the patient care continuum through various forms of communication. The successful candidate will be responsible for complex patient scheduling, including record retrieval, follow-up communication, and related tasks to...
-
Patient Access Representative
4 weeks ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryAs a Senior Access Associate, you will play a critical role in ensuring that patients receive timely and effective access to medical services at the University of Virginia Health System. This position requires a high level of patient focus, excellent communication skills, and the ability to work effectively in a fast-paced environment.Key...
-
Patient Transporter
1 month ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Patient Transporter to join our team at the University of Virginia. As a Patient Transporter, you will be responsible for safely transporting patients to various locations within the Medical Center, while maintaining a high level of productivity and efficiency.Key ResponsibilitiesTransport...
-
Director of Patient Placement Operations
1 month ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled and experienced Clinical Operations Manager to lead the operations of the Bed Coordination Center, Transfer Center, and Medcom. The successful candidate will be responsible for managing and supporting the day-to-day operations of assigned departments, overseeing RNs and administrative clerks, and developing programs...
-
Access Associate
4 weeks ago
Charlottesville, Virginia, United States University of Virginia Health System Full timePatient Access Experience SpecialistThis role is responsible for delivering exceptional patient experiences through various aspects of patient access, including answering patient and referring provider calls, appointment scheduling, and visit registration. Team members will address the needs of patients and families, either in person or over the phone, and...
-
Patient Care Technician Specialist
6 days ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob ResponsibilitiesPerform a variety of patient care and administrative support functions under the supervision of a Medical Center Registered Nurse (RN) in the procedural care space with a goal of supporting the procedure team to provide safe and efficient care and utilize resources responsibly.Key Responsibilities:Work independently with minimal...