Patient Experience Director

4 weeks ago


Charlottesville, Virginia, United States Compass Group, North America Full time

Job Summary:

We are seeking a skilled Patient Experience Director to join our team at Compass Group, North America. As a key member of our healthcare team, you will be responsible for coordinating and directing all patient experience activities within assigned systems.

Key Responsibilities:

  • Monitor and negotiate patient satisfaction initiatives to ensure highest client and customer satisfaction levels.
  • Track financial incentives, penalties, and reporting tied to patient satisfaction performance.
  • Administer client/customer surveys and respond in a timely and effective manner.
  • Ensure compliance with regulatory agencies, such as CMS and JCAHO.
  • Develop and implement patient satisfaction action plans to meet each account's needs.

Requirements:

  • HS diploma/GED or equivalent combination of education and experience.
  • 2-3 years in-servicing experience in customer service training.
  • Hospitality and healthcare experience preferred.
  • Excellent organizational skills and ability to multi-task.
  • Proficient in Windows-based office software, including Microsoft Office.

About Compass Group:

Compass Group, North America is a leading food and nutrition services company dedicated to serving hospitals and healthcare systems. We offer a comprehensive benefits package, including medical, dental, vision, and retirement plans.



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