Patient Experience Director
4 weeks ago
Job Summary:
We are seeking a skilled Patient Experience Director to join our team at Compass Group, North America. As a key member of our healthcare team, you will be responsible for coordinating and directing all patient experience activities within assigned systems.
Key Responsibilities:
- Monitor and negotiate patient satisfaction initiatives to ensure highest client and customer satisfaction levels.
- Track financial incentives, penalties, and reporting tied to patient satisfaction performance.
- Administer client/customer surveys and respond in a timely and effective manner.
- Ensure compliance with regulatory agencies, such as CMS and JCAHO.
- Develop and implement patient satisfaction action plans to meet each account's needs.
Requirements:
- HS diploma/GED or equivalent combination of education and experience.
- 2-3 years in-servicing experience in customer service training.
- Hospitality and healthcare experience preferred.
- Excellent organizational skills and ability to multi-task.
- Proficient in Windows-based office software, including Microsoft Office.
About Compass Group:
Compass Group, North America is a leading food and nutrition services company dedicated to serving hospitals and healthcare systems. We offer a comprehensive benefits package, including medical, dental, vision, and retirement plans.
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