Patient Experience Director
4 days ago
Job Summary
We are seeking a highly skilled and experienced Patient Experience Director to join our team at Virginia Jobs. The successful candidate will be responsible for overseeing the key services that listen to and measure patient feedback about their experience with UVA Health, consulting with leaders and teams on how to improve processes to deliver a better experience.
The ideal candidate will have a strong background in patient experience, excellent leadership and communication skills, and the ability to develop and implement effective strategies to improve patient satisfaction.
Key Responsibilities
- Oversee the key services that listen to and measure patient feedback about their experience with UVA Health
- Consult with leaders and teams on how to improve processes to deliver a better experience
- Develop and implement effective strategies to improve patient satisfaction
- Provide leadership, oversight, and day-to-day operations of UVA Medical Center's Adult volunteer services
- Manage the patient relations representatives to coordinate and investigate, review, respond, and facilitate resolution of patient complaints
Requirements
- Bachelor's degree required
- 3 years of experience required
- May require a valid Virginia Driver's License
Why Join Our Team?
At Virginia Jobs, we are committed to diversity and inclusion. We believe that a diverse and inclusive workplace is essential to delivering exceptional patient care and improving health outcomes. We are an equal opportunity and affirmative action employer, and we welcome applications from qualified candidates from all backgrounds.
-
Patient Experience Director
1 week ago
Charlottesville, Virginia, United States Compass Group, North America Full timeJob Summary:We are seeking a skilled Patient Experience Director to join our team at Compass Group, North America. As a key member of our healthcare team, you will be responsible for coordinating and directing all patient experience activities within assigned systems.Key Responsibilities:Monitor and negotiate patient satisfaction initiatives to ensure...
-
Patient Experience Director
2 weeks ago
Charlottesville, Virginia, United States Compass Group, North America Full timeJob SummaryWe are seeking a highly skilled Patient Experience Manager to join our team at Compass Group, North America. As a key member of our operations team, you will be responsible for coordinating and directing all patient experience activities within our assigned system.Key Responsibilities:Track financial incentives, penalties, and reporting as tied to...
-
Patient Experience Director
2 weeks ago
Charlottesville, Virginia, United States Compass Group, North America Full timeJob SummaryMorrison Healthcare, a leading national food and nutrition services company, seeks a highly skilled Patient Experience Manager to join their team. As a key member of the Compass Group, North America, this role will play a critical part in driving patient satisfaction and experience excellence across the organization.Key Responsibilities:Monitor...
-
Patient Advocate
1 month ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeJob SummaryThe Patient Advocate role at Elevate Patient Financial Solutions is a dynamic opportunity to make a positive impact on the lives of uninsured hospital patients. As a liaison between patients, hospitals, and government agencies, you will play a critical role in connecting patients to programs that cover their medical expenses.Key...
-
Patient Advocate
3 weeks ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeJob SummaryElevate Patient Financial Solutions is seeking a highly skilled Patient Advocate to join our team. As a Patient Advocate, you will play a critical role in connecting uninsured hospital patients with programs that cover their medical expenses.Key ResponsibilitiesScreen uninsured hospital patients to determine eligibility for federal, state, and...
-
Patient Advocate
2 weeks ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeJob Summary:The Patient Advocate will play a crucial role in connecting uninsured hospital patients to programs that cover their medical expenses. This position will serve as a liaison between patients, hospitals, and government agencies, ensuring seamless communication and efficient navigation of complex healthcare systems.Key Responsibilities:• Screen...
-
Bilingual Patient Advocate
1 month ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeJob Title: Bilingual Patient AdvocateElevate Patient Financial Solutions is seeking a highly motivated and detail-oriented Bilingual Patient Advocate to join our team. As a Bilingual Patient Advocate, you will play a critical role in connecting uninsured hospital patients to programs that will cover their medical expenses.Job Summary:The purpose of this...
-
Bilingual Patient Advocate
1 month ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeBilingual Patient Advocate Job SummaryElevate Patient Financial Solutions is seeking a highly skilled Bilingual Patient Advocate to join our team. As a key member of our team, you will play a vital role in connecting uninsured hospital patients to programs that cover their medical expenses.Key Responsibilities:Screen uninsured hospital patients to determine...
-
Bilingual Patient Advocate
1 month ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeJob Title: Bilingual Patient AdvocateElevate Patient Financial Solutions is seeking a highly skilled and compassionate Bilingual Patient Advocate to join our team. As a key member of our team, you will play a vital role in connecting uninsured hospital patients with programs that cover their medical expenses.Job Summary:The purpose of this position is to...
-
Bilingual Patient Advocate
2 weeks ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeJob Summary:We are seeking a highly motivated and detail-oriented Bilingual Patient Advocate to join our team at Elevate Patient Financial Solutions. As a key member of our team, you will play a vital role in connecting uninsured hospital patients to programs that will cover their medical expenses. Your exceptional communication skills, adaptability, and...
-
Bilingual Patient Advocate
2 weeks ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeJob Summary:The purpose of this role is to connect uninsured hospital patients with programs that cover their medical expenses. As a Bilingual Patient Advocate, you will serve as a liaison between patients, hospitals, and government agencies.Key Responsibilities:Screen uninsured hospital patients to determine eligibility for federal, state, and county...
-
Patient Experience Manager
1 week ago
Charlottesville, Virginia, United States Morrison Healthcare Full timeJob DescriptionPosition Title: Patient Experience ManagerPay Grade: 12Salary: Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. The company's comprehensive Mindful Choices wellness and sustainability platform includes the latest in healthful eating...
-
Patient Experience Representative
2 weeks ago
Charlottesville, Virginia, United States Morrison Healthcare Full timeJob Title: Patient AmbassadorAs a Patient Ambassador with Morrison Healthcare, you will play a vital role in ensuring exceptional patient experiences across our healthcare facilities. This is a full-time position that requires a strong commitment to delivering outstanding customer service and promoting a culture of hospitality.Key Responsibilities:Conduct...
-
Patient Experience Representative
1 month ago
Charlottesville, Virginia, United States Compass Group Careers Full timeJob Title: Patient AmbassadorWe are seeking a highly motivated and compassionate Patient Ambassador to join our team at Morrison Healthcare. As a Patient Ambassador, you will play a vital role in ensuring that our patients receive exceptional care and service.Job Summary:The Patient Ambassador will serve as the primary representative of the Patient...
-
Patient Experience Manager
2 weeks ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob Title: Patient Friendly Access SupervisorThis is a supervisory role that focuses on providing exceptional patient experiences and ensuring the smooth operation of the Access initiative. The successful candidate will be responsible for leading a team, resolving issues, and ensuring high-quality customer service.Key Responsibilities:Supervise Access staff...
-
Patient Experience Manager
2 months ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryThis patient-focused supervisory role is accountable for the day-to-day operations included in the Access initiative. The successful candidate will be responsible for team building, issue resolution, quality assurance, training, and ensuring exceptional customer service both within and outside the Health System related to the Access experience.Key...
-
Associate Director of Student Experience
2 weeks ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob Title: Associate Director of the Second Year ExperienceThe University of Virginia's Division of Student Affairs is seeking an Associate Director to lead the Second Year Experience initiative. This role will oversee the development, implementation, and assessment of programs and services to support new students during their first 24 months.Key...
-
Associate Director of Student Experience
2 weeks ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking an experienced professional to serve as the Associate Director of the Second Year Experience. This role will be responsible for leading the development and implementation of programs and services that support the academic and personal success of second-year students.Key ResponsibilitiesDevelop and implement a comprehensive strategy...
-
Operations Manager I
1 month ago
Charlottesville, Virginia, United States Elevate Patient Financial Solutions Full timeJob SummaryThis role serves as the face of ElevatePFS to our hospital clients on a day-to-day basis. The purpose of this position is to lead and manage all operational staff and client portfolios encompassing the assigned area within the division of the eligibility service line. Ownership of staff and associate procedures, clients and associated...
-
Patient Experience Coordinator
2 weeks ago
Charlottesville, Virginia, United States Commonwealth of Virginia Full timeJob SummaryWe are seeking a highly skilled and compassionate Patient Experience Coordinator to join our Welcome Team. As a key member of our team, you will be responsible for providing exceptional patient care and ensuring a positive experience for our guests.Key ResponsibilitiesGreets patients and guests with a warm and welcoming smile, providing necessary...