Service Advisor
18 hours ago
Rush Truck Centers is seeking a skilled Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support for their commercial truck and equipment needs.
Key Responsibilities- Gather customer complaint details and expectations, performing a thorough vehicle inspection to verify vehicle information.
- Connect to J-Pro and perform on-the-spot vehicle diagnostics, printing reports and referring to service history to recommend additional needed service.
- Advise customers on vehicle care and maintenance, ensuring they understand the value of adhering to manufacturer specifications.
- Write up customer vehicle problems accurately and clearly, verifying customer information and obtaining signatures.
- Establish promised time based on shop workflow, communicating with foremen and ensuring customer satisfaction.
- Create repair orders in the business system, secure service input cards with customer signatures, and check on repair progress throughout the day.
We offer competitive compensation and benefits, including 401K and stock purchase options, incentives for performance, training, and opportunities for advancement in a culture that values excellence, a positive attitude, and integrity.
Requirements- High school diploma or general education degree (GED).
- One year of service experience or equivalent experience and/or education.
- Appropriate manufacturer training.
- Valid CDL license.
- Driving record that allows insurability by our carrier.
Minimum Pay Rate: USD $55,000.00/Yr.
Maximum Pay Rate: USD $75,000.00/Yr.
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