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Service Advisor

2 months ago

Atlanta, Georgia, United States Hennessy Auto Group Full time
Job Summary

We are seeking a highly skilled Service Advisor to join our team at Hennessy Auto Group. As a Service Advisor, you will play a crucial role in building trust and gaining repeat business with our service customers.

Key Responsibilities:
  • Greet Customers and Perform Vehicle Inspections: Greet customers on the lane and perform a walk-around of the vehicle upon arrival to identify any issues or concerns.
  • Communicate Effectively with Customers: Acknowledge automotive problems and services needed by listening to the customer's description of symptoms; clarify description of problems; conduct vehicle inspection with the customer; take test drives when needed; check vehicle maintenance records; answer service calls and schedule appointments when needed.
  • Prepare Repair Orders and Estimates: Prepare repair orders by describing symptoms, problems, and causes discovered as well as repairs and services required; obtain approval signatures and enter repair orders into the system correctly and promptly.
  • Establish and Maintain Customer Relations: Establish and maintain customer relations by explaining estimates and expected completion time; obtain customer's approval of estimates and repairs; record contact information; answer questions and concerns that arise; arrange towing and temporary transportation as needed.
  • Verify Warranty and Service Contract Coverage: Verify warranty and service contract coverage; explain provisions and exclusions in detail to customers.
  • Develop Estimates and Maintain Vehicle Records: Develop estimates by costing materials, supplies, and labor; calculate customer's payment, including deductibles; maintain vehicle records by recording service and repairs.
  • Communicate with Technicians and Parts Department: Communicate professionally and provide updates on customer repairs as needed to technicians and the parts department.
Requirements:
  • Background and Drug Screen: Must submit to a background and drug screen.
  • Valid Driver's License: Maintain a valid Georgia driver's license with an acceptable driving record.
  • Excellent Communication Skills: Excellent oral and written communication skills.
  • Prior Experience in Automotive Industry: Prior experience in the automotive industry is strongly preferred.
  • Exceptional Customer Service: Exceptional customer service skills.
  • High Level of Detail Orientation and Accuracy: High level of detail orientation and accuracy.
  • Proven Experience Working within a Team Environment: Proven experience working within a team environment.
Working Environment and Physical Demands:

Must be able to perform physical activities such as, but not limited to, lifting equipment (up to 25 lbs. unassisted), bending, standing, walking, and driving vehicles. Must be able to handle working long hours and weekends.