The North Face: Retail Operations Leader

2 days ago

Columbus, Ohio, United States VF Corporation Full time

Position Overview

As a key member of our management team, the Retail Operations Leader will inspire, cultivate, and guide a team of passionate brand advocates, ensuring an exceptional customer journey that reflects our core values and mission.

About The North Face

The North Face is rooted in a passion for the outdoors and the commitment to foster exploration for everyone, from local parks to the highest peaks. For over five decades, we have embraced our guiding principle that exploration can transform lives, broaden perspectives, and connect individuals with nature. We strive to promote a global movement of outdoor engagement, environmental stewardship, and community involvement.

Key Responsibilities

  • Mentor and elevate team members to surpass individual and collective performance benchmarks.
  • Champion outstanding customer service by exemplifying brand-specific service protocols, addressing customer feedback, and ensuring the team engages authentically with every visitor.
  • Oversee store operations, including opening and closing procedures, ensuring a seamless experience.
  • Collaborate with the Store Manager to provide comprehensive training and ongoing development for staff in customer interaction and company policies.
  • Foster a culture of growth and accountability within the team.
  • Assist in achieving financial and operational targets, including expense management and loss prevention strategies.
  • Support the recruitment and selection process for qualified candidates.
  • Work alongside the Store Manager to implement visual merchandising strategies and maintain brand consistency in product presentation.
  • Ensure adherence to safety and loss prevention protocols, promoting a secure shopping environment.
  • Exemplify respect for diverse backgrounds and experiences, upholding the values of VF Corporation and our brand.
  • Encourage a collaborative atmosphere that values creativity and shared learning.

Qualifications

Required:

  • A minimum of 3 years of leadership experience in a dynamic retail setting.
  • Flexibility to work varied hours, including weekends and holidays.
  • Strong communication skills, both verbal and written.
  • Demonstrated success in achieving sales targets.
  • Proven ability to drive results through effective team leadership.
  • Excellent decision-making skills in a fast-paced environment.
  • Detail-oriented with exceptional organizational abilities.
  • Proficient in various computer applications, including word processing and spreadsheets.
  • History of delivering high-quality customer service in retail.

Preferred:

  • Experience in leading and developing teams of 20 or more associates.
  • Background in specialty retail, particularly in outdoor apparel or equipment.
  • Associate Degree or equivalent from a recognized institution.

Physical Requirements:

  • Ability to operate standard office equipment and technology.
  • Standing for extended periods is required.
  • Capability to lift and move products weighing up to 50 pounds.
  • Use of ladders for merchandising and display adjustments.

Commitment to Inclusion & Diversity

As a purpose-driven organization, we are dedicated to fostering a culture of belonging that emphasizes respect, connection, and authenticity. We aim to create a workplace that celebrates the diversity of our team members, allowing them to express their true selves every day.

Join Us in Our Mission

At The North Face, we believe in the power of exploration. Together, let’s inspire others to embrace the outdoors.

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