The North Face: Retail Operations Leader

2 months ago

Columbus, Ohio, United States VF Corporation Full time

Position Overview

As a key member of our management team, the Retail Operations Leader will inspire, cultivate, and empower a team of dedicated brand ambassadors, ensuring an exceptional customer journey that resonates with our core values and mission.

About The North Face

The North Face is driven by a passion for the outdoors and a commitment to fostering exploration for everyone, from local parks to the highest peaks. For over five decades, we have embraced our guiding principle: exploration has the transformative power to broaden our horizons and enrich our lives. We are dedicated to promoting outdoor activities, environmental stewardship, and community engagement through various initiatives and partnerships.

Your Impact

Key Responsibilities

  • Mentor and guide team members to surpass individual and collective performance targets.
  • Exemplify outstanding customer service by adhering to brand-specific service standards, actively seeking customer feedback, and ensuring every team member engages authentically with customers.
  • Oversee daily operations, including store opening and closing procedures.
  • Collaborate with the Store Manager to train and develop staff in customer engagement techniques and company policies.
  • Foster a culture of accountability and professional growth.
  • Assist in achieving financial and operational goals, including expense management and compliance with loss prevention measures.
  • Support the recruitment and selection process for new team members.
  • Work alongside the Store Manager to implement visual merchandising strategies and maintain brand presentation standards.
  • Ensure adherence to safety protocols and loss prevention policies.
  • Demonstrate respect for diverse backgrounds and experiences while upholding the values of VF Corporation.
  • Encourage a collaborative environment that promotes creativity and knowledge sharing.

Qualifications

Required Skills

  • A minimum of three years of leadership experience in a dynamic retail setting.
  • Flexibility to work varied hours, including weekends and holidays.
  • Strong communication skills, both verbal and written.
  • Proven track record of achieving sales objectives.
  • Ability to drive results through effective team leadership.
  • Excellent decision-making skills in a fast-paced environment.
  • Detail-oriented with strong organizational capabilities.
  • Proficient in computer applications, including word processing and spreadsheets.
  • Demonstrated ability to deliver exceptional customer service in a retail context.

Preferred Skills

  • Experience managing and developing a team of 20 or more associates.
  • Background in specialty retail, particularly in outdoor apparel or equipment.
  • Associate Degree or equivalent from a two-year college or technical institution.

Physical Requirements

  • Ability to operate various office equipment and technology.
  • Must be able to stand for extended periods.
  • Capable of lifting and moving products weighing up to 50 pounds.
  • Comfortable using ladders for merchandising tasks.

Commitment to Inclusion & Diversity

As a purpose-driven organization, we are dedicated to fostering a culture of belonging that values respect, connection, and authenticity. We strive to create a workplace that celebrates diversity and allows all associates to bring their true selves to work.

What We Offer

Join us in our mission to NEVER STOP EXPLORING™.

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