Rental Account Manager

1 month ago


Hastings, Nebraska, United States Premier Rental Purchase of Nebraska Full time
Job Summary:

As a Rental Account Manager at Premier Rental Purchase of Nebraska, you will be responsible for ensuring timely payments from rental accounts, delivering, relocating, and servicing merchandise, and maintaining accurate financial records. You will also be responsible for providing excellent customer service, resolving issues in a professional and timely manner, and maintaining a clean and organized work environment.

Key Responsibilities:

Assist in maintaining company standards of operation

Maintain accounts on assigned routes to non-renewed percentages at or below company standards

Deliver, retrieve, relocate, and service rented merchandise

Collect monies from delivery of merchandise and collection home visits

Maintain rented or leased units by making minor repairs and returning products to customers promptly

Review DAP to ensure accuracy and completeness

Answer phone calls in a pleasant and professional manner

Return merchandise to store stock and relocate merchandise for customers who move without notice

Check rental returns and refurbish to 'like new' condition

Follow Premier Rental Purchase Pledge to serve customers in a friendly and professional manner

Requirements:

High school diploma, GED, or equivalent work experience

Valid driver's license and DOT certification (if required by law)

One year experience in customer contact and completion of training program

Ability to lift and carry loads up to 75 pounds

Working Conditions:

Work in changing environments with considerable walking, standing, bending, and lifting

Frequent travel from store to store and exposure to various weather conditions

Must be able to cope with emotional and mental stress associated with dealing with people and situations

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