Rental Account Manager
1 month ago
As a Rental Account Manager at Premier Rental Purchase of Nebraska, you will be responsible for ensuring timely payments from rental accounts, delivering, relocating, and servicing merchandise, and maintaining accurate financial records. You will also be responsible for providing excellent customer service, resolving issues in a professional and timely manner, and maintaining a clean and organized work environment.
Key Responsibilities:
Assist in maintaining company standards of operation
Maintain accounts on assigned routes to non-renewed percentages at or below company standards
Deliver, retrieve, relocate, and service rented merchandise
Collect monies from delivery of merchandise and collection home visits
Maintain rented or leased units by making minor repairs and returning products to customers promptly
Review DAP to ensure accuracy and completeness
Answer phone calls in a pleasant and professional manner
Return merchandise to store stock and relocate merchandise for customers who move without notice
Check rental returns and refurbish to 'like new' condition
Follow Premier Rental Purchase Pledge to serve customers in a friendly and professional manner
Requirements:
High school diploma, GED, or equivalent work experience
Valid driver's license and DOT certification (if required by law)
One year experience in customer contact and completion of training program
Ability to lift and carry loads up to 75 pounds
Working Conditions:
Work in changing environments with considerable walking, standing, bending, and lifting
Frequent travel from store to store and exposure to various weather conditions
Must be able to cope with emotional and mental stress associated with dealing with people and situations
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