Customer Experience Representative
3 weeks ago
We are seeking a skilled Customer Experience Representative to join our team at Plastic Printers. As a key member of our Customer Success Team, you will be responsible for delivering a world-class customer experience while understanding the unique needs of each project.
Key Responsibilities:
- Collaborate with customers to understand their needs and provide solutions
- Provide responsive and friendly interactions through phone calls, live chats, and emails
- Take accurate notes and maintain important assets such as logos, brand colors, and company information
- Active listening skills to hear each customer's unique needs and propose effective solutions
- Elevate any concerns to the Customer Satisfaction Team to promote positive interactions and improve our company
- Project manage each order through design proofing, order detail confirmation, billing, and shipping
Requirements:
- Reliably work on-site in our MN location
- Ability to make and receive 50+ phone calls a day
- Previous experience in customer service, sales, partnership relations, account management, or business consulting is a plus
We Offer:
- Paid training
- Competitive benefits package
- Casual small business company culture with events, parties, and health and wellness offerings
We are looking for a team member who is passionate about delivering exceptional customer experiences and is excited to learn and grow with our company.
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