Customer Experience Representative

3 weeks ago


Hastings, Nebraska, United States Plastic Printers Full time

We are seeking a skilled Customer Experience Representative to join our team at Plastic Printers. As a key member of our Customer Success Team, you will be responsible for delivering a world-class customer experience while understanding the unique needs of each project.

Key Responsibilities:

  • Collaborate with customers to understand their needs and provide solutions
  • Provide responsive and friendly interactions through phone calls, live chats, and emails
  • Take accurate notes and maintain important assets such as logos, brand colors, and company information
  • Active listening skills to hear each customer's unique needs and propose effective solutions
  • Elevate any concerns to the Customer Satisfaction Team to promote positive interactions and improve our company
  • Project manage each order through design proofing, order detail confirmation, billing, and shipping

Requirements:

  • Reliably work on-site in our MN location
  • Ability to make and receive 50+ phone calls a day
  • Previous experience in customer service, sales, partnership relations, account management, or business consulting is a plus

We Offer:

  • Paid training
  • Competitive benefits package
  • Casual small business company culture with events, parties, and health and wellness offerings

We are looking for a team member who is passionate about delivering exceptional customer experiences and is excited to learn and grow with our company.



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