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Customer Support Associate

2 months ago

Tempe, Arizona, United States Caris Life Sciences Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Support Associate to join our team at Caris Life Sciences. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Provide timely and effective technical support to customers via phone, email, and other communication channels.
  • Resolve customer issues and concerns in a professional and courteous manner.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Stay up-to-date with product knowledge and industry trends to provide informed support.
  • Meet or exceed customer satisfaction targets and quality metrics.
Requirements
  • High school diploma or equivalent required.
  • 1-3 years of experience in a customer support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Knowledge of HIPAA provisions and importance of patient data privacy.
What We Offer
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A chance to work with a leading company in the life sciences industry.