Customer Support Representative
4 days ago
Job Summary:
We are seeking a highly skilled Customer Support Representative to join our team at Insight Global. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Provide timely and effective support to customers via phone, email, and chat
- Resolve customer complaints and issues in a professional and courteous manner
- Collaborate with internal teams to resolve complex customer issues
- Stay up-to-date with product knowledge and company policies to provide accurate information to customers
- Meet or exceed customer satisfaction targets and key performance indicators
Requirements:
- 1+ year of recent relevant experience in a heavy phone support role or customer service role with a large enterprise company
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment with a high sense of urgency
- Technical savvy and ability to learn quickly
- Ability to multi-task and work on multiple projects at once
What We Offer:
- A competitive hourly rate of $20.82
- The opportunity to work with a dynamic and growing company
- A collaborative and supportive team environment
- Professional development opportunities to enhance your skills and career
Work Environment:
This is a full-time, in-person position with a Monday-Friday schedule. You will be working in an office environment with a team of professionals. Amazon operates 24/7, 365 days a year, so you must be comfortable working on major holidays and overtime as needed.
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