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Customer Support Representative

1 month ago

Tempe, Arizona, United States NimbleRx Full time
About NimbleRx

NimbleRx is a technology company that empowers people to access reliable, affordable healthcare. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients.

Job Summary

We are seeking a Customer Support Representative to join our team. As a member of our Customer Support Team, you will assist our customers and pharmacy partners with questions, resolve order changes, cancellations, refunds, and related tasks.

Key Responsibilities
  • Deliver exceptional customer support via email and chat
  • Review and respond to 40-50 support tickets daily
  • Communicate with pharmacy partners, patients, and internal team members
  • Answer questions about prescription orders, refunds, tracking, and delivery
Requirements
  • BA/BS Degree or extensive support experience
  • Experience in retail, hospitality, restaurant, customer service, and/or pharmacy experience
  • Proactive energy to thrive in a fast-paced tech startup environment
  • Support skills over phone, chat, and email
  • Preferred experience with Zendesk, Salesforce, or Gladly
  • Outstanding customer service skills, including active listening and de-escalation
What We Offer
  • Compassionate and driven colleagues in a fun environment where success is celebrated
  • Rare opportunity to change an industry and lives of millions
  • Medical/Dental/Vision/401K package that fits your needs
  • Generous Vacation Policy - work hard and take time when you need it
  • 11 Paid Holidays
  • Work in a beautiful office overlooking Tempe Town Lake