Customer Service Representative

1 day ago

Fort Worth, Texas, United States HomeTeam Pest Defense Full time
About the Role

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at HomeTeam Pest Defense. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences that drive loyalty and retention.

Key Responsibilities
  • Provide proactive and personalized support to customers via phone, email, and in-person interactions.
  • Resolve customer complaints and issues in a timely and professional manner.
  • Collaborate with internal teams to ensure seamless service delivery and customer satisfaction.
  • Develop and maintain a deep understanding of our products and services to effectively address customer inquiries.
  • Meet or exceed customer satisfaction targets and key performance indicators (KPIs).
Requirements
  • 1 year of previous customer service experience in a fast-paced environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a team-oriented environment and adapt to changing priorities.
  • Basic computer skills and proficiency in using company software and systems.
  • High school diploma or equivalent required.
What We Offer
  • Competitive hourly rate of $16.50.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) plan with company match up to 6%.
  • Employee stock purchase plan.
  • Paid time off and holidays.
  • Employee discounts and referral bonuses.
About HomeTeam Pest Defense

HomeTeam Pest Defense is a leading provider of pest management services to homebuilders and homeowners. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.

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