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Customer Service Representative

2 months ago

Fort Atkinson, Iowa, United States Hera Gutierrez - State Farm Agent Full time

Position Overview:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, providing exceptional service, and identifying opportunities to grow our business.

Responsibilities:

  • Develop and maintain a deep understanding of our customers' needs and preferences.
  • Provide personalized service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Identify opportunities to upsell and cross-sell our products and services, and develop strategies to increase sales and revenue.
  • Collaborate with our team to achieve sales and customer service goals.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • High school diploma or equivalent required; bachelor's degree preferred.

What We Offer:

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including medical, dental, and vision insurance.
  • A 401(k) plan with company match.
  • Opportunities for professional growth and development.

About Our Agency:

Hera Gutierrez - State Farm Agent is a growing and dynamic agency that is committed to helping our customers manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are a team of dedicated and passionate professionals who are dedicated to providing exceptional service and building strong relationships with our customers.