Customer Service Representative

3 weeks ago


Fort Atkinson, Iowa, United States iFLY, LLC Full time
Job Description

At iFLY, LLC, we are seeking a highly motivated and enthusiastic Part Time Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point-of-contact for our customers, providing exceptional service and ensuring a memorable experience for all.

Key Responsibilities:
  • Safety: Promote customer safety throughout their time in the wind tunnel and facility.
  • Sales: Actively listen to guests to recommend and sell experiences that improve their time at iFLY.
  • Service: Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner.
  • Additional Responsibilities: Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule, and participate in marketing related photography, video, and social content capture for promotional usage.
Requirements:
  • Must be 18 years of age or older.
  • Weekend availability is required.
  • High school diploma or equivalent (required).
  • Exceptional sales skills.
  • Exceptional customer-service skills.
  • Confidence in phone and face-to-face communication.
  • Ability to resolve conflicts, to multi-task, and to understand customer needs.
  • Friendly, upbeat, compassionate, and personable attitude.
  • Integrity, punctuality, and professional appearance.
  • Ability to work well within a team maintaining positive relationships.
  • Basic computer skills.
Benefits:
  • Competitive Salary and performance bonus opportunities.
  • Paid time off (PTO) and parental leave.
  • 401k retirement investment with generous company match.
  • Private Wellness Coaching.
  • Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services).
  • Tuition reimbursement.
  • Referral bonus program.
  • Team member discount on retail merchandise and flight packages.
  • Free flight time for team members and family.
  • Ongoing training and development program.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a safe and inclusive work environment for all employees and applicants.



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