Customer Service Representative
3 weeks ago
At iFLY, LLC, we are seeking a highly motivated and enthusiastic Part Time Customer Service Representative to join our team. As a Customer Service Representative, you will be the first point-of-contact for our customers, providing exceptional service and ensuring a memorable experience for all.
Key Responsibilities:- Safety: Promote customer safety throughout their time in the wind tunnel and facility.
- Sales: Actively listen to guests to recommend and sell experiences that improve their time at iFLY.
- Service: Maintain a positive and friendly attitude that excites customers about the experience and assist them in a timely manner.
- Additional Responsibilities: Stock merchandise, clean and maintain facility, operate the wind tunnel, process refunds & reschedule, and participate in marketing related photography, video, and social content capture for promotional usage.
- Must be 18 years of age or older.
- Weekend availability is required.
- High school diploma or equivalent (required).
- Exceptional sales skills.
- Exceptional customer-service skills.
- Confidence in phone and face-to-face communication.
- Ability to resolve conflicts, to multi-task, and to understand customer needs.
- Friendly, upbeat, compassionate, and personable attitude.
- Integrity, punctuality, and professional appearance.
- Ability to work well within a team maintaining positive relationships.
- Basic computer skills.
- Competitive Salary and performance bonus opportunities.
- Paid time off (PTO) and parental leave.
- 401k retirement investment with generous company match.
- Private Wellness Coaching.
- Employee Assistance Programs (F2F counseling, financial coaching, legal counseling & mediation services).
- Tuition reimbursement.
- Referral bonus program.
- Team member discount on retail merchandise and flight packages.
- Free flight time for team members and family.
- Ongoing training and development program.
We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. We are committed to providing a safe and inclusive work environment for all employees and applicants.
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