Guest Services Representative

3 days ago


Fort Atkinson, Iowa, United States Bighorn Law Full time
Job Title: Guest Services Agent

We are seeking a highly skilled Guest Services Agent to join our team at Houser Creek Hospitality, LLC. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is memorable and enjoyable.

Responsibilities:
  • Process reservations and check-ins, delegating housekeeping, security, and service requests as needed.
  • Respond to guest inquiries and resolve complaints in a timely and professional manner.
  • Prepare and distribute daily, weekly, and monthly reports to general manager, department heads, and hotel management.
  • Perform additional bookkeeping, administrative, and accounting procedures as required.
  • Reconcile all credit card transactions, financial records, occupancy percentages, room charges, final bill preparation, and cash drawer activity after a thorough audit process.
Requirements:
  • Available to work between the hours of 10 pm and 7 am daily.
  • Computer proficiency is required; experience with accounting or reservation software is preferred.
  • Some college is preferred but a high school diploma or equivalent is required.
  • Previous hotel front desk, hospitality, guest services, or night audit experience is preferred, but not required.
  • Requires a flexible schedule that allows for overnight shift hours.
  • Outstanding communication skills and excellent customer service skills are required.
Benefits:
  • $14.50 hourly
  • Insurance, vacation time, Discovery Park of America family memberships, IRA (investment match), hotel discounts when traveling, and more.
  • Opportunities for career advancement and professional growth.

Houser Creek Hospitality, LLC is a local company with a strong commitment to customer satisfaction and employee development. We offer a dynamic work environment and a competitive compensation package. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, we encourage you to apply.



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