Customer Service Representative

4 weeks ago


Fort Atkinson, Iowa, United States Metasys Technologies Full time
Customer Service Representative

**Job Summary**

Metasys Technologies is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring a positive experience for all interactions.

**Key Responsibilities:**

• Handle a high volume of inbound calls, managing the switchboard and transferring calls to the appropriate departments.
• Provide operational support, including order management, client communication, and claims processing.
• Assist at the front desk, managing the lobby, and maintaining a professional environment.
• Handle inbound calls from salespeople and customers regarding payments, payment-related questions, change orders, missing order claims, delivery delays, and discrepancies on invoices vs delivery.

**Requirements:**

• 1-2 years of experience in a customer service role, such as retail or a call center.
• Strong customer service skills, with a focus on effective communication and problem-solving.
• Familiarity with Microsoft Suite (Outlook, Teams, Excel).
• Self-motivated, with the ability to work in a fast-paced environment.
• Good attitude, willingness to learn, and strong attendance record.
• Flexible and eager to take on various tasks as needed.

**Preferred Qualifications:**

• Previous call center or retail experience.
• Basic accounting knowledge.

Metasys Technologies is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

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