Patient Access Call Center Director

6 days ago


Louisville Kentucky, United States UofL Health Full time
Job Summary

UofL Health is seeking a highly skilled and experienced Patient Access Call Center Director to lead the planning, build, and implementation of a newly forming Patient Access Call Center. The ideal candidate will have a strong background in patient access operations, leadership, and customer service.

Key Responsibilities
  • Partner with current leadership and project management team to ensure successful implementation of the Patient Access Call Center.
  • Implement the phone system for the Call Center and develop the Pre-Clearance function.
  • Liaise between the Patient Access Call Center and IT, HR, Clinics, as well as vendors, external business partners, and other relevant stakeholders.
  • Lead the Patient Access Call Center in a patient-centered, employee dedicated, customer-focused manner.
  • Develop and maintain performance benchmarks and implement reporting mechanisms to monitor performance against benchmarks.
  • Research and implement best practices, projects, policies, and procedures to improve performance in all areas of the Patient Access Call Center.
  • Work with employees to develop and implement departmental and individual goals consistent with leading benchmarks of highly successful Patient Access Call Center Operations.
Requirements
  • Master's degree from an accredited college or university in business administration, healthcare administration preferred, or a related field.
  • Minimum 5 years of management experience in a Patient Access Call Center professional.
  • Experience designing and implementing new programs and services relative to Patient Access.
  • Strong analytical skills, excellent organizational and leadership abilities, and knowledge of complex computer systems.


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