Patient Access Call Center Director
6 days ago
UofL Health is seeking a highly skilled and experienced Patient Access Call Center Director to lead the planning, build, and implementation of a newly forming Patient Access Call Center. The ideal candidate will have a strong background in patient access operations, leadership, and customer service.
Key Responsibilities- Partner with current leadership and project management team to ensure successful implementation of the Patient Access Call Center.
- Implement the phone system for the Call Center and develop the Pre-Clearance function.
- Liaise between the Patient Access Call Center and IT, HR, Clinics, as well as vendors, external business partners, and other relevant stakeholders.
- Lead the Patient Access Call Center in a patient-centered, employee dedicated, customer-focused manner.
- Develop and maintain performance benchmarks and implement reporting mechanisms to monitor performance against benchmarks.
- Research and implement best practices, projects, policies, and procedures to improve performance in all areas of the Patient Access Call Center.
- Work with employees to develop and implement departmental and individual goals consistent with leading benchmarks of highly successful Patient Access Call Center Operations.
- Master's degree from an accredited college or university in business administration, healthcare administration preferred, or a related field.
- Minimum 5 years of management experience in a Patient Access Call Center professional.
- Experience designing and implementing new programs and services relative to Patient Access.
- Strong analytical skills, excellent organizational and leadership abilities, and knowledge of complex computer systems.
-
Patient Access Coordinator
2 days ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Representative III plays a vital role in delivering exceptional patient-centered care at UofL Health. As a first point of contact for patients and physicians, this role requires strong communication and organizational skills to schedule appointments, handle referrals, and provide a positive experience for our patients.Key...
-
Patient Access Coordinator
5 days ago
Louisville, Kentucky, United States UofL Health Full timeAbout the RoleWe are seeking a highly skilled Patient Access Representative III to join our team at UofL Health. As a key member of our access center, you will play a critical role in ensuring seamless communication between patients and physicians.Key ResponsibilitiesProvide exceptional customer service to patients and physicians, responding to incoming...
-
Patient Access Coordinator
7 days ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Access Center Partner is responsible for communicating with patients and physicians in a timely and professional manner. As a first point of contact, the person will create a positive impression for U of L Physicians while scheduling patient appointments according to clinic operating standards.Key Responsibilities:Answer all incoming calls...
-
Call Center Specialist
2 days ago
Louisville, United States Enterprise Call Center Full timeJob DescriptionWe are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient,...
-
Patient Access Coordinator
4 days ago
Louisville, Kentucky, United States UofL Health Full timeAbout the RoleWe are seeking a highly skilled Patient Access Representative III to join our team at UofL Health. As a key member of our access center, you will play a critical role in ensuring seamless communication between patients and physicians.Key ResponsibilitiesProvide exceptional customer service to patients and physicians through timely and...
-
Patient Access Registrar
5 days ago
Louisville, Kentucky, United States UofL Health Full timeAbout the RoleWe are seeking a skilled Patient Access Registrar to join our team at UofL Health. As a key member of our healthcare team, you will be responsible for ensuring the smooth registration process for patients, physicians, and visitors.Key ResponsibilitiesInterview patients in a professional and courteous manner to obtain personal, medical, and...
-
Patient Access Coordinator
5 days ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital. The registrar interviews patients in a professional manner and obtains all personal, medical, and financial information necessary for admissions and billing...
-
Patient Access Coordinator
2 weeks ago
Louisville, Kentucky, United States UofL Health Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Access Registrar to join our team at UofL Health. As a Patient Access Registrar, you will play a critical role in ensuring the smooth and efficient registration process for patients.Key ResponsibilitiesInterview patients in a professional and courteous manner to obtain personal,...
-
Patient Access Coordinator
4 days ago
Louisville, Kentucky, United States UofL Health Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Access Registrar to join our team at UofL Health. As a Patient Access Registrar, you will play a critical role in ensuring the smooth and efficient registration process for patients.Key ResponsibilitiesInterview patients in a professional and courteous manner to obtain personal,...
-
Patient Access Coordinator
1 week ago
Louisville, Kentucky, United States UofL Health Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Access Registrar to join our team at UofL Health. As a Patient Access Registrar, you will play a critical role in ensuring the smooth and efficient registration process for patients.Key ResponsibilitiesInterview patients in a professional and courteous manner to obtain personal,...
-
Patient Access Coordinator
2 weeks ago
Louisville, Kentucky, United States UofL Health Full timeJob Summary:The Pre-Access Specialist will be responsible for verifying accurate insurance and demographic information, obtaining or verifying authorization, referrals or precertification, checking medical necessity, creating patient estimates and having financial clearance conversations with patients for outpatient procedures.Key Responsibilities:Contacts...
-
Patient Access Coordinator
1 week ago
Louisville, Kentucky, United States UofL Health Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Access Registrar to join our team at UofL Health. As a Patient Access Registrar, you will play a critical role in ensuring the smooth and efficient registration process for patients.Key ResponsibilitiesInterview patients in a professional and courteous manner to obtain personal,...
-
Patient Access Coordinator
5 days ago
Louisville, Kentucky, United States UofL Health Full timeAbout the RoleWe are seeking a highly skilled and detail-oriented Patient Access Registrar to join our team at UofL Health. As a Patient Access Registrar, you will play a critical role in ensuring the smooth and efficient registration process for patients.Key ResponsibilitiesInterview patients in a professional and courteous manner to obtain personal,...
-
Patient Access Coordinator
5 days ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Registrar presents a pleasing, helpful, and courteous manner to patients, physicians, visitors, co-workers, and all other internal and external customers of the hospital.Key Responsibilities:Receives and interviews patients in a courteous, empathetic, and professional manner.Obtains and enters complete and accurate patient...
-
Patient Access Coordinator
2 weeks ago
Louisville, Kentucky, United States UofL Health Full timeJob SummaryThe Patient Access Coordinator plays a vital role in ensuring a smooth and efficient patient experience at UofL Health. This position requires a professional and courteous demeanor, with excellent communication skills to interact with patients, physicians, and other hospital staff.Key Responsibilities:Receives and interviews patients in a...
-
Call center agent
2 weeks ago
Louisville, United States Randstad Full timeAre you looking for a new job opportunity? We are hiring Call Center Representatives / Patient Service Reps to work for a reputable healthcare company located in Louisville, KY 40299. The ideal candidate will have at least 6 months of experience working in a high volume call center. 1 year of experience working in pharmacy or medical setting is preferred....
-
Call center agent
2 months ago
Louisville, United States Randstad Full timeLooking for Call Center Representative to work for a well know healthcare company located in Louisville, KY 40299. The ideal candidate will have at least 1 year of experience working in a high volume call center. 1 year of experience working in pharmacy or medical setting is preferred. Seeking someone who is tech savvy with basic typing skills. This job is...
-
Medical Access Coordinator
5 days ago
Louisville, Kentucky, United States Norton Healthcare Full timeJob SummaryWe are seeking a highly skilled and detail-oriented Medical Access Coordinator to join our team at Norton Healthcare. As a key member of our Access Center, you will play a critical role in ensuring a seamless patient experience throughout our healthcare system.Key ResponsibilitiesScheduling and Coordination: Schedule medical provider appointments...
-
Center Clinical Director, Associate
2 weeks ago
Louisville, Kentucky, 40211, Jefferson County, KY, United States ChenMed Full timeWe’re unique. You should be, too.We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We’re different than most primary care providers. We’re rapidly expanding and we need great...
-
Call Center Customer Service Representative
2 months ago
Louisville, United States Vaco Los Angeles Full timeCall Center Customer Service Representative in Louisville at Vaco **Location:** **Experience:** Not Specified **Job Description** At Vaco,we help you **get the advantage over your competition!** We match Accounting, Financial, IT and Administrative professionals with career growth opportunities; our recruiters have direct access to HR departments and hiring...